Paige Davis
Summary
Experienced customer service professional with a track record of leading teams and liaising with external partners to ensure an outstanding service. Years worth of representing a premium household brand and understanding the pressure of working for high end brands. Expert in working in high pressure environments and providing up to date information to colleagues and partners, and ensuring quick decisions are made while following company protocol.
Overview
4
4
years of professional experience
Work History
Cabin Service Manager
British Airways
04.2026 - Current
- Responded to passenger complaints with empathy and professionalism, resolving issues promptly.
- Coordinated with pilots and ground staff to facilitate smooth boarding and deplaning processes.
- Managed cabin crew teams, overseeing all in-flight service procedures to enhance passenger satisfaction.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Conducted pre-flight briefings for cabin crew, outlining specific flight details and safety protocols.
Cabin Crew
British Airways
10.2023 - 04.2026
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Prepared aircraft and passengers for departure and landing following established procedures.
- Participated in recurrent training sessions to stay updated on safety protocols and customer service techniques.
- Documented in-flight incidents accurately, providing essential information for follow-up actions.
Customer Service Assistant
LK Bennett
03.2023 - 08.2023
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
Education
GCSEs - GCSE
Meopham Secondary School
01-2020
A-Levels - Psychology, Criminology, Law and geography
Northfleet School for Girls
Skills
- Passenger service
- Safety compliance
- Team leadership
- Incident reporting
- Customer service communication
Timeline
Cabin Service Manager
British Airways
04.2026 - Current
Cabin Crew
British Airways
10.2023 - 04.2026
Customer Service Assistant
LK Bennett
03.2023 - 08.2023
GCSEs - GCSE
Meopham Secondary School
A-Levels - Psychology, Criminology, Law and geography
Northfleet School for Girls