Ilona Czajkowska
Edinburgh,United Kingdom
Summary
Dedicated professional with a strong background in customer service, demonstrating exceptional problem-solving abilities and time management skills. Known for adaptability and perseverance, consistently delivering high-quality results in collaborative environments. Committed to leveraging these strengths to achieve career growth and contribute effectively to team success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
School support assistant
Edinburgh Council
Edinburgh
06.2025 - Current
- Supporting the Health and Technology department in the school.
- Preparation of the food
- Managing food stock
- Ordering materials
Shop assistant
Aldi
Edinburgh
08.2023 - 06.2025
- Handled cash register efficiently, ensuring accurate transactions.
- Assisted in inventory counts, maintaining accurate records.
- Upheld company policies whilst dealing with returns and exchanges.
- Built rapport with new and existing customers to boost client retention.
- Completed opening and closing duties in line with established schedule.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
Factory production
Stadion Uitzenden BV
The Netherlands
01.2021 - 07.2023
- Prepared finished goods for dispatch, streamlined delivery process.
- Controlled factory equipment to exceed daily production targets.
- Maintained production machinery in good working condition to avoid malfunctions.
- Inspected finished products for quality and adherence to specifications.
Support worker
Community Integrated Care
Edinburgh
08.2018 - 11.2020
- Monitored and documented behaviours of four individuals with mental health issues.
- Administered medication as prescribed and monitored their effect
- Assisted in crisis intervention and de escalation
- Established and maintained working relationships with clients based on trust and non-judgement.
- Created financial reports, directed investment activities, and developed plans for the long-term financial goals.
Cook
Four Seasons Health Care
Edinburgh
03.2016 - 08.2018
- Monitored kitchen operation, planned, prepared, and served meals for eighty eight residents care home.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Ordered and monitored food delivery, planned rota and responsibilities for seven kitchen staffs.
- Created balanced meal plans abiding by dietary restrictions.
- Enhanced team productivity with effective delegation of tasks.
Waitress/ Hostess
Sawa's Old Warsaw
Broadview, Illinois
06.2010 - 12.2015
- Accommodated special event needs, provided customised services for parties.
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
Bachelor of Science - Geography
University of Szczecin
Szczecin, Poland 09.1995 - 06.2000
Phlebotomy Technician -
CMK Healthcare Staffing and Training Center
Chicago, US 10.2005 - 10.2006
COSCA counselling skills -
Edinburgh Napier University
Edinburgh 08.2017 - 12.2018
Skills
Costumer Service
Problem-solving
Time management
Adaptability
Perseverance
Collaboration
Affiliations
- Biking, Cooking, Exploring New Places, Cinema
Timeline
School support assistant
Edinburgh Council
06.2025 - Current
Shop assistant
Aldi
08.2023 - 06.2025
Factory production
Stadion Uitzenden BV
01.2021 - 07.2023
Support worker
Community Integrated Care
08.2018 - 11.2020
COSCA counselling skills -
Edinburgh Napier University
08.2017 - 12.2018
Cook
Four Seasons Health Care
03.2016 - 08.2018
Waitress/ Hostess
Sawa's Old Warsaw
06.2010 - 12.2015
Phlebotomy Technician -
CMK Healthcare Staffing and Training Center
10.2005 - 10.2006
Bachelor of Science - Geography
University of Szczecin
09.1995 - 06.2000
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