Summary
Overview
Work History
Education
Skills
Affiliations
Extra-Curricular Activities
Timeline
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ILKA SPASOJEVIC

Bourne,Lincolnshire

Summary

A motivated, ambitious Politics and International Relations student, on track for a 2:1 BSC degree. With a strong interest in global political trends, and there impact on all sectors of societal development. Balancing academic work, with experience as a customer services assistant during holiday periods, has honed my time management, leadership, and problem-solving abilities, requiring quick decision-making and effective team coordination. A proactive, results-driven second year student, eager to apply and expand my skills to excel further in my studies and transition into a future professional role.

Overview

6
6
years of professional experience

Work History

Customer Services Assisstant

Sainsbury's
Spalding, Lincolnshire
06.2024 - 09.2024
  • Improved customer relations by managing over 50 customer complaints per day.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Delegated tasks based on team members' strengths to improve productivity and quality of work.

Work Experience

Devas Keogh James Solicitors
Peterborough, Cambridgeshire
06.2022 - 09.2024
  • Gained extensive experience shadowing solicitors at local Magistrates and Crown Courts, as well as attending police interviews and conducting my own research on cases merits.
  • Collaborated with criminal solicitors handling clients with diverse issues, relating to drug misuse, mental health and social deprivation, gaining a valuable insight into these complex cases.
  • Organised case papers and analysed factual and evidential issues from various advocates, enhancing my understanding of the internal processes involved in managing a criminal law firm.

Factory production worker

JDM Food Group
Boston , Suffolk
07.2023 - 08.2023
  • Performed 12-hour shifts on a variety of different tasks each day, some including packing boxes and preparing food and vegetables to go into mainstream supermarkets.
  • Working in a production line with a host of new people each day, working together as a team to ensure the job was done to the best of ability.
  • Maintained fast pace and attention to detail, to meet productivity targets.

Barista

Scandamania Coffe House
Stamford, Lincolnshire
08.2021 - 05.2022
  • Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • As well as this I would often take on a managerial role, on particularly busy days, organising and assigning colleagues to tasks, demonstrating my leadership ability.

Barista

Kafae on the Square
Stamford, Lincolnshire
04.2018 - 10.2018
  • Produced high-volume coffee orders quickly and accurately, consistently meeting customer demand, and hosting over 100 customers per day.
  • Communicated clearly with a team of barista's, management and other front of house staff to minimise mistakes.
  • Maintained cleanliness, organised cafe workspaces, enabling co-workers to readily locate required supplies.

Education

Bachelor of Science - Politics and International Relations

Aston University
Birmingham
09/2023 -

A-Levels - History, English Language and Religious Studies

Bourne Academy
Bourne, Lincolnshire
09/2021 - 06/2023

GCSEs -

Bourne Academy
Bourne, Lincolnshire
09/2016 - 06/2021

Skills

  • Patience and composure
  • Complaint management
  • Customer Service
  • Reliable
  • Organisation
  • Efficiency
  • Outgoing and personable
  • Project Management

Affiliations

  • Knitting and crocheting, demonstrating my patience and dedication to a desired result.
  • Painting, reflecting my precision, focus, and ability to work meticulously to produce high quality results.
  • Academic essay writing, demonstrating ability to analyse complex ideas, and determine well-reasoned arguments.
  • Dance, highlights collaboration and the ability to work effectively with others.

Extra-Curricular Activities

I previously acted as a reading ambassador, throughout my time in sixth-form. Hosting one-to-one reading sessions to children in lower years, struggling to excel in the English topic.


Throughout my time at University, I have been a member of the Dance Society. Regularly attending dance classes and participating in group routines. Showcasing my ability to work effectively with others towards a common goal. 

Timeline

Customer Services Assisstant

Sainsbury's
06.2024 - 09.2024

Factory production worker

JDM Food Group
07.2023 - 08.2023

Work Experience

Devas Keogh James Solicitors
06.2022 - 09.2024

Barista

Scandamania Coffe House
08.2021 - 05.2022

Barista

Kafae on the Square
04.2018 - 10.2018

Bachelor of Science - Politics and International Relations

Aston University
09/2023 -

A-Levels - History, English Language and Religious Studies

Bourne Academy
09/2021 - 06/2023

GCSEs -

Bourne Academy
09/2016 - 06/2021
ILKA SPASOJEVIC