iliyana andonova
london, feltham ,England
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
3
3
years of professional experience
Work history
Cashier and waitress o hour contract
Twickingham rugby staff
London , Surrey
02.2023 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Accurately processed card and cash payments using POS systems.
- Established positive rapport with diners by welcoming and greeting customers by name.
- Checked customers ID to maintain full compliance with regulations of selling restricted products.
Nanny
Connected recruitment
London , Surrey
02.2023 - 05.2023
- Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
- Sparked creativity and imagination by helping children discover new things through play.
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Performed cleaning, and washing dishes
- Encouraged children to express themselves confidently by cultivating safe, stimulating environments.
Housekeeping Cleaner
Mmmarvellous
London , Surrey
12.2021 - 07.2022
- Maintained flexible working patterns to best suit evolving customer needs.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
Work Experience
Hounslow council
London , Surrey
07.2020 - 07.2020
- Used [Software] regularly, including advanced tools.
- Enthusiastically addressed and overcame work challenges.
- Collaborated smoothly with people of different backgrounds and cultures.
- Communicated with partner staff and outside vendors to address issues.
- Followed correct processes in every aspect of work.
Education
BTEC travel and tourism level 3 - Travel and tourism
Richmond upon Thames College
Twickenham 09/2020 - 07/2023
Diploma of Higher Education - International tourism and management
University of West London
Ealing 10/2023 -
Skills
- Schedule management
- Housekeeping
- Travel assistance
- Childcare
- Staff Management
- Sales and marketing
- Policy development
- Social media promotions
- Customer assistance
- Till counting
- Safe serving knowledge
- Well organised
- Cashier experience
- Outstanding customer service
- Active listening
Languages
English
Fluent
Bulgarian
Native
Timeline
Cashier and waitress o hour contract
Twickingham rugby staff
02.2023 - Current
Nanny
Connected recruitment
02.2023 - 05.2023
Housekeeping Cleaner
Mmmarvellous
12.2021 - 07.2022
Work Experience
Hounslow council
07.2020 - 07.2020
BTEC travel and tourism level 3 - Travel and tourism
Richmond upon Thames College
09/2020 - 07/2023
Diploma of Higher Education - International tourism and management
University of West London
10/2023 -
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