Isabella Jordan-Bown
Cardiff
Summary
Enthusiastic and proactive art illustration graduate from Cardiff Metropolitan University, highly personable and adaptable in an ever changing environment.
Bringing strong communication, customer service and problem solving skills developed through experience in fast paced hospitality roles.
Experienced in supporting a wide range of customers, understanding individual needs and delivering a consistently high standard of service.
My hospitality experience has shown strong collaboration within team environments and exceptional customer focussed outcomes remaining calm under pressure.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Bartender Waiter
Roxy Lanes
Cardiff
2024.06 - 2026.06
My area of expertise was cocktail making where I could recall ingredients from memory on demand during service and craft drinks to match guest preferences and taste expectations.
I was also in charge of delivering engaging player experiences for all the games offered by responding quickly in a fast paced venue where clear thinking and adaptability was key to successful customer satisfaction.
Bartender
Bath Inn
Nottingham
2023.03 - 2023.09
Waiter
Josephine's Tea Lounge and Bistro
Nottingham
2022.02 - 2022.12
Education
Bachelor of Arts - Illustration
Cardiff Metropolitan University
Cardiff 2023.09 - 2026.06
CAVA - Art and Design
Nottingham College
Nottingham /2022 - /2023
GCSEs - including Maths and English
Pewsey Vale High School
Wiltshire 2017.09 - 2019.06
Skills
- Teamwork and Leadership
- Customer experience
- Customer care
- Problem solving
- Cash handling and stock management
Additional Information
- Cooking
- Reading
- Drawing
- Lego
Timeline
Bartender Waiter
Roxy Lanes
2024.06 - 2026.06
Bachelor of Arts - Illustration
Cardiff Metropolitan University
2023.09 - 2026.06
Bartender
Bath Inn
2023.03 - 2023.09
Waiter
Josephine's Tea Lounge and Bistro
2022.02 - 2022.12
GCSEs - including Maths and English
Pewsey Vale High School
2017.09 - 2019.06
CAVA - Art and Design
Nottingham College
/2022 - /2023