IGA GUMULINSKA

• Streamlined checkout procedures, enhancing customer experience during peak shopping periods.
• Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
• Implemented loss prevention strategies for reducing shrinkage levels in the store.
• Handled customer complaints effectively to maintain high levels of customer satisfaction.
• Delivered exceptional service standards by promoting team collaboration and commitment.
• Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
• Maintained health and safety standards to ensure safe shopping environment for customers.
• Ensured smooth running of daily operations with efficient resource allocation.
• Kept staff records regarding holidays, absences and discipline.
• Conducted staff appraisals and promoted ongoing professional development.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Delivered high level of service to clients to maintain relationships for future business opportunities.

Successfully secured external funding for the project.

• Assisted professors in research, providing valuable insights.
• Supported departmental activities contributing positively towards institutional goals.
• Developed course syllabi that aligned with university standards and guidelines.
• Conducted literature reviews with thoroughness and attention to detail.
• Successfully secured external funding for the project.
• Collaborated with faculty members for successful curriculum development.
• Conducted workshops on study skills and academic writing for improved performance.
• Managed administrative tasks efficiently, reducing workload for lead lecturers.
• Marked and graded student assignments promptly, ensuring proper feedback.
• Helped develop innovative teaching methods, enhancing overall learning experience.
• Prepared teaching materials for smooth execution of lectures.
• Organised guest lectures to expose students to varied perspectives.
• Conducted independent studies to bolster knowledge of subject matter.
• Facilitated workshops, tutorials and seminars with opportunities to stimulate students' critical thinking and analysis.

• Designed and conducted independent research project evaluating the application of Rule 95 across the prison estate.
• Communicated and collaborated with a range of stakeholders, including cross-departmental collaboration with colleagues and prison staff.
• Regularly managed progress and project timescales, reporting to the line manager.
• Successfully completed project within tight timescales.
• Delivered presentations to colleagues from various departments.
• Completed a written report of findings and outcomes.

• Designed seminar plans for a wide range of modules (e.g. Introduction to Sociology, Surveillance and Society).
• Delivered teaching through lectures and small-group seminars.
• Provided students with verbal and written feedback on their academic work.
• Delivered one-to-one support to students in preparation for their assessments.
• Supported teaching team in developing and delivering novel assessment methods.

• Contributed to team meetings and accurately managed timelines and deadlines.
• Created content for multi-media resources on crime, criminology and criminal justice using range of digital tools, including Canva and video-editing software.
• Engaged and collaborated with diverse audiences (e.g. modern studies learners, teachers, student teachers, academic colleagues).
• Wrote and edited criminology learning resources for modern studies learners.
• Presented project outcomes both in-person and on-line to teachers, learners and student teachers, inviting feedback and responding to questions.
• Presented project reflections at British Society of Criminology Conference in July 2024.

• Supervised daily store operations, leading a team of sales associates to consistently exceed sales targets and deliver exceptional customer service.
• Took ownership of visual merchandising, ensuring all product displays aligned with brand standards and seasonal themes, driving foot traffic and improving conversion rates.
• Executed weekly floor set changes and promotional layouts, collaborating with head office guidelines while adapting to local customer preferences.
• Trained and coached team members on effective merchandising techniques, maintaining a visually appealing and organized sales floor.
• Monitored inventory levels and coordinated with stockroom and replenishment teams to ensure product availability and timely merchandising.
• Analyzed sales performance to inform strategic merchandising decisions, optimizing product placement to maximize revenue.

• Created engaging and accessible content across digital platforms to amplify campaign messaging and mobilize public support.
• Collaborated with team members to develop and implement communication strategies aimed at increasing campaign visibility.
• Designed and executed outreach strategies to build solidarity with grassroots organizations and climate justice groups in the lead-up to and during COP26.
• Coordinated communications efforts to ensure consistent and impactful messaging aligned with campaign goals and values.
• Supported partner organizations with tailored communications support, including social media toolkits and messaging guidance.