Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

LINH TRAN

SURBITON,SURREY

Summary

Results-driven professional with expertise in team management, project management, and strategic planning. Demonstrates exceptional communication skills and attention to detail, ensuring operational efficiency and adherence to health and safety standards. Proficient in inventory management, Microsoft Office, and performance coaching, with a proven ability to optimise processes and drive organisational success. Fluent in English and Vietnamese, showcasing strong time management capabilities and a self-motivated approach to achieving goals. Committed to leveraging skills for continued professional growth while contributing to impactful projects.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Retail manager

Js Sainsburys
London, Surrey
10.2010 - Current
  • Managed team of 80 to 200 employees, overseeing hiring, training, and professional development.
  • Monitored multiple databases for comprehensive inventory management.
  • Delivered exceptional service by addressing customer concerns and inquiries effectively.
  • Supported teams in enhancing operations and resolving issues for optimal customer experience.
  • Implemented onboarding programme, responsible for recruitment, induction, and training of new staff.
  • Achieved top two regional ranking for service speed through improved customer service ratings.
  • Optimised merchandise display, enhancing store aesthetics and customer engagement.
  • Maintained health and safety standards to ensure a secure shopping environment.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Coached underperforming employees improving their job performance significantly.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.

Food Service Manager

Mc Donald's
London, London
06.2008 - 10.2011
  • Delivered an exceptional level of service to each customer daily by organise and planning staff in each position for the shift.
  • Increasing sales monthly and implementing new ways of working, training staff to deliver brilliant and quick service .
  • Responsible for cash handling process, calculate and investigate profit and loss weekly and keep the store at number 1 in the region for cash controlling .
  • Responsible for scheduling staff and management team to make sure everyday running smoothly provide best possible service.
  • Became 1 of the best employee in the company with multiple time of employee of the month award and won over 500 candidates in operation management.

Education

MBA - Business Administration

University of Wales

MBA Foundation Programme - International Business

London School of Commerce

Bachelor of foreign language - Japanese

Phuong Dong University of Vietnam

Skills

  • Team management
  • Communication skills
  • Attention to detail
  • Fluent in English and Vietnamese
  • Project management
  • Self-motivated
  • Time management
  • Microsoft Office
  • Inventory management
  • Health and safety
  • Strategic planning
  • Performance coaching
  • Operational efficiency

Certification

First Aid Certificate

Food and hygiene certificate

Health and safety certificate

Personal licence holder

Appraisal Training

Disciplinary training

People management training

Human resource training

Affiliations

  • Cooking, Cleaning , Travelling with family

Accomplishments

Successful moving up and own Lead position in Surbiton store .

Having nominated to be in female mentoring program and share own personal story to inspire female leaders in the region and the company .

Timeline

Retail manager

Js Sainsburys
10.2010 - Current

Food Service Manager

Mc Donald's
06.2008 - 10.2011

MBA - Business Administration

University of Wales

MBA Foundation Programme - International Business

London School of Commerce

Bachelor of foreign language - Japanese

Phuong Dong University of Vietnam

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LINH TRAN