Summary
Overview
Work History
Education
Skills
Custom
Languages
Certification
Timeline
Generic

Ifra Arooj

Birmingham,west midland

Summary

Dedicated professional with expertise in residential care and support planning, adept at safeguarding and maintaining confidentiality. Demonstrates strong communication and listening skills, with a profound empathy and respect for individual needs. Proficient in record-keeping and compliance, with a collaborative approach to team leadership. Skilled in medications administration and basic medical awareness, complemented by a caring attitude and supportive counselling abilities. Holds advanced DBS check and driving licence, with a commitment to promoting hygiene and ensuring health and safety. Career goals include advancing in roles that leverage emotional support capacity and de-escalation strategies to enhance care quality.

Overview

13
13
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Team Leader Residential Support Worker

Blossom Care Group
01.2023 - 05.2025
  • Lead a team of support workers in delivering high-quality, person-centered care to residents
  • Oversee daily operations and ensure adherence to care plans and safeguarding policies
  • Support residents with emotional, social, and physical needs to enhance well-being
  • Liaise with families, healthcare professionals, and external agencies to coordinate care
  • Maintain accurate records and documentation in compliance with regulatory standards
  • Provide mentoring, training, and performance feedback to junior staff

Accounts Manager

Hassan Surgical Hospital
Rawalpindi
01.2015 - 01.2020
  • Managed financial records and hospital inventory
  • Coordinated with medical staff to ensure operational efficiency
  • Gained experience in patient confidentiality and support routines

Subject Teacher – English, Social Studies, Computer

Islamic International School
Rawalpindi
01.2012 - 01.2013
  • Delivered engaging and tailored lessons
  • Fostered student development in a structured learning environment
  • Managed classroom discipline and adapted methods to learner needs

Education

Level 4 Diploma - Residential Care System

SCT
/2023 - current/2025

Level 3 Diploma - Social Work with Children and Families

Pakistan Institute of Modern Studies
Pakistan
08.2019 - 07.2021

MA - English

National University of Modern Languages
pakistan
09.2016 - 08.2018

MSc - Economics

National University of Modern Languages
pakistan
02.2014 - 03.2016

Bachelor of Education (B.Ed) -

Allama Iqbal Open University
pakistan
01.2012 - 12.2013

Bachelor of Commerce (B.Com) -

University of Punjab
pakistan
03.2010 - 12.2011

Intermediate - Computer Science

Rawalpindi Board of Education

Secondary School Certificate (SSC) - undefined

Federal Board of Education

Skills

  • Residential Care & Support Planning
  • Safeguarding & Confidentiality Awareness
  • Strong Communication & Listening
  • Empathy & Respect for Individual Needs
  • Record-Keeping & Compliance
  • Team Collaboration & Leadership
  • Basic Medical & Health Awareness
  • Computer Literate (MS Office, Data Entry)
  • Medications administration
  • Empathic listening aptitude
  • Hygiene promotion expertise
  • Caring attitude
  • Supportive counselling
  • Child protection understanding
  • Advanced dbs check
  • Emotional support capacity
  • Health and safety training
  • De-escalation strategies
  • Driving licence

Custom

Available upon request

Languages

English
Fluent

Certification

ADHD Awareness,

Physical Intervention,

Missing from Care,

SCT Training: Face-to-Face Training Completed:

Autism Awareness,

Currently enrolled in Level 4 Residential Child Care Apprenticeship (80% completed),

Medication Administration,

First Aid,

DSKL8,

Self-Harm and Ligature Awareness,

Safeguarding,

Fire Marshall.

Timeline

Team Leader Residential Support Worker

Blossom Care Group
01.2023 - 05.2025

Level 3 Diploma - Social Work with Children and Families

Pakistan Institute of Modern Studies
08.2019 - 07.2021

MA - English

National University of Modern Languages
09.2016 - 08.2018

Accounts Manager

Hassan Surgical Hospital
01.2015 - 01.2020

MSc - Economics

National University of Modern Languages
02.2014 - 03.2016

Bachelor of Education (B.Ed) -

Allama Iqbal Open University
01.2012 - 12.2013

Subject Teacher – English, Social Studies, Computer

Islamic International School
01.2012 - 01.2013

Bachelor of Commerce (B.Com) -

University of Punjab
03.2010 - 12.2011

Intermediate - Computer Science

Rawalpindi Board of Education

Secondary School Certificate (SSC) - undefined

Federal Board of Education

Level 4 Diploma - Residential Care System

SCT
/2023 - current/2025
Ifra Arooj