Ifra Arooj
Birmingham,west midland
Summary
Dedicated professional with expertise in residential care and support planning, adept at safeguarding and maintaining confidentiality. Demonstrates strong communication and listening skills, with a profound empathy and respect for individual needs. Proficient in record-keeping and compliance, with a collaborative approach to team leadership. Skilled in medications administration and basic medical awareness, complemented by a caring attitude and supportive counselling abilities. Holds advanced DBS check and driving licence, with a commitment to promoting hygiene and ensuring health and safety. Career goals include advancing in roles that leverage emotional support capacity and de-escalation strategies to enhance care quality.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Team Leader Residential Support Worker
Blossom Care Group
2023.01 - 2025.05
- Lead a team of support workers in delivering high-quality, person-centered care to residents
- Oversee daily operations and ensure adherence to care plans and safeguarding policies
- Support residents with emotional, social, and physical needs to enhance well-being
- Liaise with families, healthcare professionals, and external agencies to coordinate care
- Maintain accurate records and documentation in compliance with regulatory standards
- Provide mentoring, training, and performance feedback to junior staff
Accounts Manager
Hassan Surgical Hospital
Rawalpindi
2015.01 - 2020.01
- Managed financial records and hospital inventory
- Coordinated with medical staff to ensure operational efficiency
- Gained experience in patient confidentiality and support routines
Subject Teacher – English, Social Studies, Computer
Islamic International School
Rawalpindi
2012.01 - 2013.01
- Delivered engaging and tailored lessons
- Fostered student development in a structured learning environment
- Managed classroom discipline and adapted methods to learner needs
Education
Level 4 Diploma - Residential Care System
SCT
/2023 - current/2025
Level 3 Diploma - Social Work with Children and Families
Pakistan Institute of Modern Studies
Pakistan 2019.08 - 2021.07
MA - English
National University of Modern Languages
pakistan 2016.09 - 2018.08
MSc - Economics
National University of Modern Languages
pakistan 2014.02 - 2016.03
Bachelor of Education (B.Ed) -
Allama Iqbal Open University
pakistan 2012.01 - 2013.12
Bachelor of Commerce (B.Com) -
University of Punjab
pakistan 2010.03 - 2011.12
Intermediate - Computer Science
Rawalpindi Board of Education
Secondary School Certificate (SSC) - undefined
Federal Board of Education
Skills
- Residential Care & Support Planning
- Safeguarding & Confidentiality Awareness
- Strong Communication & Listening
- Empathy & Respect for Individual Needs
- Record-Keeping & Compliance
- Team Collaboration & Leadership
- Basic Medical & Health Awareness
- Computer Literate (MS Office, Data Entry)
- Medications administration
- Empathic listening aptitude
- Hygiene promotion expertise
- Caring attitude
- Supportive counselling
- Child protection understanding
- Advanced dbs check
- Emotional support capacity
- Health and safety training
- De-escalation strategies
- Driving licence
Custom
Available upon request
Languages
English
Fluent
Certification
ADHD Awareness,
Physical Intervention,
Missing from Care,
SCT Training: Face-to-Face Training Completed:
Autism Awareness,
Currently enrolled in Level 4 Residential Child Care Apprenticeship (80% completed),
Medication Administration,
First Aid,
DSKL8,
Self-Harm and Ligature Awareness,
Safeguarding,
Fire Marshall.
Timeline
Team Leader Residential Support Worker
Blossom Care Group
2023.01 - 2025.05
Level 3 Diploma - Social Work with Children and Families
Pakistan Institute of Modern Studies
2019.08 - 2021.07
MA - English
National University of Modern Languages
2016.09 - 2018.08
Accounts Manager
Hassan Surgical Hospital
2015.01 - 2020.01
MSc - Economics
National University of Modern Languages
2014.02 - 2016.03
Bachelor of Education (B.Ed) -
Allama Iqbal Open University
2012.01 - 2013.12
Subject Teacher – English, Social Studies, Computer
Islamic International School
2012.01 - 2013.01
Bachelor of Commerce (B.Com) -
University of Punjab
2010.03 - 2011.12
Intermediate - Computer Science
Rawalpindi Board of Education
Secondary School Certificate (SSC) - undefined
Federal Board of Education
Level 4 Diploma - Residential Care System
SCT
/2023 - current/2025