IDRIS RAJI
Sheffield,South Yorkshire
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Service executive
First Bank Nigeria Limited
Lagos, Nigeria
12.2013 - 01.2022
- Managed banking and accounts with expert finance knowledge.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved complaints with proactive problem-solving and analysis.
- Exceeded targets by delivering comprehensive and consistent service.
- Offered detailed product and service advice based on customer needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Reduced customer wait times through optimised checkout processes.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Higher National Diploma - Accounting
The Gateway Polytechnic Saapade
Ogun state/ Nigeria 02.2016 - 09.2017
Skills
- Sales support
- Microsoft Excel database management
- Microsoft Word
- Service trend analysis
- Customer services
- Query management
- Finance services
- Executive support
- Microsoft Office 365
- Team management
- Office 365
- Google Mail
- PowerPoint
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Higher National Diploma - Accounting
The Gateway Polytechnic Saapade
02.2016 - 09.2017
Service executive
First Bank Nigeria Limited
12.2013 - 01.2022
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