Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Meddings

Bath,somerset

Summary

I have always had a passion for problem solving ever since I can remember. Working alongside a team or getting my head down is something I find easy to transition between. The skills I have acquired over the years have made it easier to do this. I really enjoy helping customers and giving the best service I can.

Overview

11
11
years of professional experience

Work History

Customer Consultant

Carphone Warehouse
bath, Somerset
06.2018 - 07.2021
  • Provided exceptional customer service on a daily basis building a great rapport with everyone who required our assistance.
  • Problem solving was often needed for a variety of reasons from resolving customer issues whether it be a problem with the customers mobile device or just a technical question.
  • Consistently met sales targets
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Filled in as supervisor role on many occasions

Technician

Maplin
brislington, Avon
09.2017 - 06.2018
  • Fixing customers phones this included broken screens, charging ports, batteries, buttons and much more.
  • Remain calm when working under pressure, for example there were multiple times when I would be working on a customers phone and have a long queue of customers waiting.
  • Troubleshooting the device to understand what the core issue was.
  • Keeping organised documents to highlight the work that had been carried out.

Customer Assistant

Maplin
Brislington, Avon
01.2016 - 09.2017
  • Provided assistance to customers seeking advice on a variety of products and services. Ensuring an outstanding levels of guidance and service was top priority
  • Assisted the store manager in the visual merchandising of new stock to maintain appealing product displays.
  • Provided fast and effective checkout service, maintaining high levels of customer care.
  • Carried out regular quality checks to ensure all of our products were presentable and sealed.
  • Reflecting on customer feedback to ensure our customers are happy and to look for any way we can improve.

Warehouse Operative (Night Shift)

Primark
bath, somerset
11.2014 - 12.2015
  • Making sure all stock was out and presentable within the time frame given
  • Unloaded cargo with forklift equipment, maintaining a clean, safe and organised warehouse
  • Performed all duties safely and efficiently, in line with safety rules for best working practices.
  • Undertook weekly stock checks to ensure quality compliance.
  • Working as a team was top priority as well as working alone.

IT Service Desk Administrator

AWP
Bath, Bath and North East Somerset
02.2022 - Current

Education

Certificate of Higher Education - level 3 ICT Professional Competence

Norton Radstock College
Radstock, Bath and North East Somerset
05.2014

GCSE -

Norton Hill School
Radstock, Bath and North East Somerset
05.2012

Skills

  • Playing multiple competitive games
  • Video editing
  • Photoshop
  • PC building
  • Problem solving
  • Excellent time management skills
  • Customer experience

Timeline

IT Service Desk Administrator

AWP
02.2022 - Current

Customer Consultant

Carphone Warehouse
06.2018 - 07.2021

Technician

Maplin
09.2017 - 06.2018

Customer Assistant

Maplin
01.2016 - 09.2017

Warehouse Operative (Night Shift)

Primark
11.2014 - 12.2015

Certificate of Higher Education - level 3 ICT Professional Competence

Norton Radstock College

GCSE -

Norton Hill School

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Jacob Meddings