ANISUR RAHMAN
Reading,UK
Summary
I am a highly skilled professional who thrives in a customer orientated environment. My strong communication skills alongside my friendly approach allows me to ensure every customer is valued and assisted. I have worked and encountered a diverse range of people hence why I can easily adapt to any situation. I take pride in my diligent work ethic as it motivates me to keep improving and stay proactive. My passion in helping others is consistently demonstrated through customer satisfaction and the positive feedback I receive. Moreover, I am always eager to improve and can take criticisms well. My critical thinking and optimistic attitude means I like to take initiative and always focus on finding effective ways to resolve issues. I have always carried myself well and professionally, aiming to give a positive and formal impression. Most importantly, my past experiences taught me to commit to safety. I have developed excellent attention to detail therefore will always ensure my safety and the safety of others is considered whilst I am on duty.
Overview
27
27
years of professional experience
11
11
years of post-secondary education
Work History
Warehouse operative
Tesco Distribution Centre
Reading, UK
07.2013 - 10.2024
- Working alongside colleagues to maintain smooth operations, and liaising with supervisors when problems occur
- Ensuring accuracy when picking orders, checking deliveries, and carrying out stock control
- Assisting with loading and unloading of vehicles manually and using machines.
- Managing tasks such as receiving shipment and stock management efficiently to meet operational goals
- Packing orders for timely dispatch to Tesco stores.
- Using Mechanical Handling Equipment efficiently
- Managing disposal of waste materials to maintain a clean working environment.
- Following weight restrictions when loading cargo into transport.
- Operating forklifts to lift and move heavy cargo to designated areas.
- Conducting quality assessment before transporting goods, assessing for breakages or imperfections.
Customer Assistant
Tesco Metro
Newbury, UK
12.2011 - 07.2013
- Assisting customers with queries, providing product information, and resolving issues.
- Managing promotion end displays and merchandising units
- Facilitating smooth deliveries for warehouse staff
- Delivering exceptional customer service through teamwork and positive interactions
- Handling various multi skilled tasks such as processing payments, assisting with product selection, replenishing shelves, and maintaining cleanliness.
- Providing customers with information on product availability, pricing and location
- Processing cash, card, and contactless payments with accuracy
- Addressing customer concerns, offering solutions and escalating issues to management if necessary
- Managing high pressured situations in a calmly manner, ensuring customer satisfaction especially during peak hours.
Tandoori Chef
XENUK LTD.
Wokingham, UK
11.2006 - 11.2011
- Developing recipes and portion specifications in accordance with consumer tastes
- Planning menus, determine size of food portions, and monitor and order supplies
- Receiving telephone calls and take customer booking
- Taking customer orders
- Supporting team members during busy periods, promoting efficient work flow and staying proactive.
- Data Entry and Data backup
- Delivering authentic Indian flavours by preparing traditional Tandoori dishes.
- Greeting a diverse range of customers, presenting menus and sharing information about available special items.
- Listening to guest complaints and working with kitchen staff or management to promptly resolve any issues.
- Processing cash and card payments promptly, minimising customer waiting times
- Keeping up-to-date with new promotions or menu changes, delivering accurate information to customers.
- Serving high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeting guests upon arrival to create a welcoming atmosphere.
- Delivering tailored assistance to customers with disabilities.
System Administrator
Modern Erection Ltd.
Dhaka, Bangladesh
06.1997 - 10.2002
- Keeping the total IT System running
- Computer and Network trouble shooting
- Windows server and SQL server monitor and operation
- Coordinated IT projects, ensuring timely completion and success.
- LAN and WAN set up
- Software and hardware installation
- Trouble shooting software and hardware
- Training PC and Laptop users from various department
- Training staffs on usage of Inventory and Customer Management System
- Internet and e-mail setup
- Backup of all official data
- Maintaining systematic filing and record keeping
- Provided technical support to staff, improving productivity levels.
Education
Bachelor of Arts - Arts and Humanities
National University
Dhaka 09.1990 - 09.1993
HSC - Arts and Humanities
Comilla Educational Board
Comilla 06.1988 - 06.1990
S.S.C. - Arts and Humanities
Comilla Educational Board
04.1983 - 10.1988
Skills
- Strong and clear verbal and non-verbal communication skills
- Expert critical-thinking and quick at problem solving
- Diligent and proactive initiative at all times
- Excellent computational skills
- Friendly and approachable demeanour
- Customer orientated, always driven to provide a positive experience
- Takes accountability and can make informative and timely decisions
- Works well and reliable in a dynamic fast-paced environment
- Calm, empathetic and understanding in pressured conditions
- Eager to improve and take feedback
- Meticulous attention to detail
- Have cultural and global awareness
Languages
Bengali
Native
English
Advanced
Custom
- Amir Kharkowa, Director, Options Mortgage Services, 6-8 Wokingham Road, Reading, Berkshire, RG6 1JG, UK, 0118 954 1000, 0777 4428954
- Loana Zisehka, 82, Cholmeley Road, Reading, Berkshire, RG1 3NB, UK, 07933798449
Affiliations
- Hiking
- Reading journals and books
- Reading news and keeping up with global affairs
- Cooking
- Gardening
- DIY around the house
Timeline
Warehouse operative
Tesco Distribution Centre
07.2013 - 10.2024
Customer Assistant
Tesco Metro
12.2011 - 07.2013
Tandoori Chef
XENUK LTD.
11.2006 - 11.2011
System Administrator
Modern Erection Ltd.
06.1997 - 10.2002
Bachelor of Arts - Arts and Humanities
National University
09.1990 - 09.1993
HSC - Arts and Humanities
Comilla Educational Board
06.1988 - 06.1990
S.S.C. - Arts and Humanities
Comilla Educational Board
04.1983 - 10.1988
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