Idil Cezayirli
Anstruther,United Kingdom
Summary
A detail-oriented professional with expertise in employee relations, talent acquisition strategies, and performance appraisal handling. Demonstrates strong organisational awareness and proficiency in conflict management, teambuilding facilitation, and health and safety regulations. Skilled in financial reporting, employment contract understandings, and efficient timekeeping, complemented by advanced knowledge of Microsoft Office Suite. Committed to ethical conduct and delivering exceptional customer service while fostering a collaborative work environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
The Old Course Hotel
St Andrews, Scotland
2025.08 - Current
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Resolved customer complaints promptly to maintain good relationships.
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Created an inviting atmosphere through friendly interaction with customers.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Handled cash transactions securely minimising risk of theft or fraud.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Provided excellent service to customers, resulting in repeat business.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Welcomed guests with friendly conversation and fun atmosphere.
- Kept bar service areas stocked with tea, coffee and espresso.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Followed food safety and hygiene requirements to protect guests.
- Promoted special events and offers effectively leading to increased footfall on those days.
Bartender
the Albyn Restaurant
Aberdeen, Scotland
2023.09 - 2023.12
- Created an inviting atmosphere through friendly interaction with customers.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
Bartender
The Physician
St Andrews, Scotland
2022.05 - 2022.08
- Handled cash transactions securely minimising risk of theft or fraud.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Collaborated with team members to provide seamless service during busy periods.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Checked identification of customers to ensure legal drinking age compliance.
- Recommended drinks to customers, increasing overall sales.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
Waitress
Fairmont Hotel
St Andrews, Scotland
2021.06 - 2021.08
- Accommodated special event needs, provided customised services for parties.
- Utilised professional communication skills to resolve customer complaints.
- Advanced team efficiency by assisting in training new waitstaff members.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Maintained clean and organised dining area for customer comfort.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Front of House Volunteer
Byre Theatre
St Andrews, Scotland
2018.11 - 2020.01
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Ensured smooth operations by effectively managing front of house duties.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Monitored crowd to proactively identify problems and keep groups under control.
- Addressed group behavioural issues and promote fun, safety and inclusivity.
Education
Master of Arts - German and Spanish & Latin American Studies
University of Aberdeen
Aberdeen 2020.09 - 2025.08
Skills
- Efficient timekeeping
- Ethical conduct
- Performance appraisal handling
- Employment contract understandings
- Organisational awareness
- Teambuilding facilitation
- Conflict management
- Health and Safety regulations
- Employee Relations
- Talent acquisition strategies
- Interpersonal communication
- Attention to Detail
- Financial reporting
- Microsoft Office Suite
- Customer service orientation
Affiliations
- Sailing
- Martial Arts
- Dance
Languages
English
Fluent
Turkish
Native
German
Advanced
Spanish
Advanced
References
References available upon request.
Timeline
Bartender
The Old Course Hotel
2025.08 - Current
Bartender
the Albyn Restaurant
2023.09 - 2023.12
Bartender
The Physician
2022.05 - 2022.08
Waitress
Fairmont Hotel
2021.06 - 2021.08
Master of Arts - German and Spanish & Latin American Studies
University of Aberdeen
2020.09 - 2025.08
Front of House Volunteer
Byre Theatre
2018.11 - 2020.01