Marco Henriques
Luton,Bedfordshire
Summary
Professional bus driver with extensive knowledge of traffic laws, local street familiarity, and a clean driving record. Demonstrates strong communication skills and customer service excellence, ensuring efficient timekeeping and flexible schedule adaptability. Proficient in radio communication, PA system operation, and electronic ticketing machine usage. Certified in driver CPC with a valid PCV licence, disability awareness training, and health and safety compliance. Committed to maintaining high standards of vehicle and route familiarisation while prioritising passenger safety through bus evacuation drills and disability equipment knowledge.
Seasoned professional seeking to leverage strong focus on safety and customer service in bus operator role. Bring direct experience in route navigation, pre-trip vehicle inspections and passenger assistance. With unwavering commitment to road safety and punctual transportation service, aim to contribute positively to company operations.
Reliable Bus Operator with knack for ensuring passenger safety and satisfaction. Excel at navigating routes, maintaining schedules, and providing helpful customer service. Recognised for reducing delays and improving route efficiency through proactive problem-solving and attention to detail.
Careful driver with good people skills and attention to detail when driving routes. Dependable in following schedules and maintaining professional standards.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Bus Operator
First Bus London
London, Edgware
11.2018 - Current
- Provided timely updates about route changes or delays, maintained open communication with passengers.
- Enhanced passenger satisfaction with clear, polite communication.
- Handled cash transactions for correct fare collection.
- Kept calm under pressure to manage unexpected delays or incidents effectively.
- Used defensive driving techniques to minimise accidents on the road.
- Coordinated with control centre during emergencies for quick resolution.
- Adhered to traffic laws, improved overall road safety.
- Reported any mechanical issues promptly, helped maintain fleet's good condition.
- Checked tickets efficiently, prevented fare evasion.
- Completed daily vehicle inspections for optimum performance.
- Reported any malfunctions promptly to keep bus running smoothly.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Reported delays and accidents to dispatchers at head office.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
Security / Driver
Car Giant
London, Willesden Junction
09.2015 - 11.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Luggage handler / Doorman
Millennium Copthorne Tara Hotel Kensington
London, Royal Kensington and Chelsea
06.2014 - 08.2015
- Maintained cleanliness within the work area, promoting a healthy working environment.
- Strengthened team productivity through consistent collaboration during peak hours.
- Handled special cases such as priority bags and damaged suitcases separately, demonstrating attention to detail.
- Assisted passengers in locating lost belongings to ensure a positive travel experience.
- Followed safety standards for carrying, moving and storing freight.
- Handled customer queries efficiently, leading to increased customer satisfaction.
- Reported any suspicious activity immediately to the security team.
- Took initiative in assisting elderly or disabled guests, resulting in positive feedbacks.
- Maintained professional appearance to uphold hotel brand image.
- Coordinated taxi services for guests, ensuring timely transportation.
- Provided information about local attractions or amenities as required by guests.
- Ensured guest safety by monitoring all entrances and exits.
- Assisted with luggage, contributing to guest satisfaction.
Education
Certificate of Higher Education - Architecture
Escola Profissional Cândido Guerreiro
Portugal 09.2003 - 07.2006
Skills
- Speed limit understanding
- Route familiarity
- Bus evacuation drills
- Knowledge of traffic laws
- Radio communication proficiency
- Efficient timekeeping
- Driver cpc certified
- Valid pcv licence
- Flexible schedule adaptability
- Strong communication
- Clean driving record
- Customer Service
- Vehicle and route familiarisation
- Disability awareness trained
- PA system operation
- Electronic Ticketing Machine (ETM) operation
- Reporting and documentation
- Bus disability equipment knowledge
- Efficient decision-making
- Local street knowledge
- Health and Safety Compliance
Affiliations
- Travelling
- Driving
- Sports
Languages
Portuguese
Fluent
Spanish
Elementary
References
References available upon request.
Timeline
Bus Operator
First Bus London
11.2018 - Current
Security / Driver
Car Giant
09.2015 - 11.2018
Luggage handler / Doorman
Millennium Copthorne Tara Hotel Kensington
06.2014 - 08.2015
Certificate of Higher Education - Architecture
Escola Profissional Cândido Guerreiro
09.2003 - 07.2006
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