Ibrahim Khalil ibrahim
Hatfield,Hertfordshire
Summary
A data-driven and customer-centric Insight Analyst with a proven track record in transforming complex datasets into actionable strategies that enhance customer satisfaction and drive business performance. A natural collaborator and mentor, passionate about using data to contribute to a sustainable future and improve customer experiences.
Overview
2
2
years of professional experience
Work history
Supply Chain Specialist (Performance Coach)
DHL M&S
Welham Green, Hertfordshire
04.2023 - Current
- Analysed complex supply chain data to identify root causes of delays, implementing solutions that reduced delivery times by 15% and directly improved the end customer experience.
- Improved customer satisfaction by 40% by developing and implementing a predictive demand forecasting system that accurately anticipated customer needs, demonstrating a direct link between data analysis and customer-centric outcomes.
- Established and led a cross-functional team to manage goods flow, enhancing coordination between suppliers and customers and improving overall service performance.
Education
Master of Science - Artificial Intelligence and Robotics with Advanced Research
University of Hertfordshire
Hatfield 01/2021 - 09/2023
Bachelor of Science - Mechatronics Engineering
Afe Babalola University
Ado-Ekiti, Ekiti 09/2013 - 10/2018
Skills
- Customer Insight Analysis: Qualitative and Quantitative Research, CSAT Analysis, Customer Segmentation, Journey Mapping, Root Cause Analysis, Demand Forecasting
- Data Analysis and Visualisation: Python (Pandas, NumPy, Sci-Kit Learn), R, TensorFlow, Keras, Tableau, MS Excel
- Survey and Research Tools: BlueYonda, Qualtrics, Jupyter Notebook, GitHub, NetLogo, Unity, SPSS Statistics
- Project Management: Prince2 Foundation and Practitioner, Stakeholder Engagement, Cross-Functional Team Leadership
- Soft Skills: Excellent Written and Verbal Communication, Research and Reporting, Presentation Skills, Mentoring
Affiliations
Football, Basketball, Hiking, Critical thinking, Documentary, Working out, Cooking.
References
References available upon request.
Timeline
Supply Chain Specialist (Performance Coach)
DHL M&S
04.2023 - Current
Master of Science - Artificial Intelligence and Robotics with Advanced Research
University of Hertfordshire
01/2021 - 09/2023
Bachelor of Science - Mechatronics Engineering
Afe Babalola University
09/2013 - 10/2018
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