IBRAHIM ASIGRI ABUGRI
Accra
Summary
Excellent in Operations Management, Sales, and Customer service delivery. A detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
A dedicated professional with a history of meeting corporate organizational goals, utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new challenges to best enhance the organizational brand.
Proven to understand customer requirements and translate them into actionable project plans.
Passionate about promoting excellent customer satisfaction by delivering quality service and unparalleled support.
Overview
10
10
years of professional experience
Work History
Operations Officer
GCB BANK PLC
03.2020 - Current
- Optimizes business processes to foster operational efficiency.
- Leading the sales team for the branch to Schools, Hospitals, Government, and Non-governmental institutions to sell the bank products and services.
- High level of knowledge of the bank products and services.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implements processes that simplify procedures and reduce average processing time.
- Liaise between departments including HR, IT, and Finance ensuring smooth communication and collaboration.
- Applies excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Train new employees on proper protocols and customer service standards.
- Handles problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provides excellent customer care to maintain and improve customer relations, and increase product and service sales.
ATM Custodian
GCB BANK PLC
01.2019 - 06.2023
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Maintained security standards by adhering to company policies and procedures for ATM operations.
- Enhanced service quality by conducting regular audits and inspections of assigned ATMs.
- Provided timely support for ATM-related issues, resulting in minimal disruptions to customers'' banking activities.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Credit Officer
GCB BANK PLC
01.2019 - 02.2020
- Evaluated the creditworthiness of potential borrowers to minimize default risks.
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Facilitated timely decision-making on loan applications through clear communication with internal stakeholders and prompt resolution of any queries or discrepancies.
- Mentored junior staff members in best practices related to credit analysis, instilling a culture of accuracy and diligence within the team.
- Adhered to banking standards and government lending guidelines for loan services.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed and verified income, credit reports, and employment histories for each borrower.
- Updated client accounts with new information and verified data for informed credit approvals.
Vault Custodian/Bank Teller
GCB BANK PLC
09.2017 - 12.2018
- Improved vault security by implementing new protocols and procedures.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Assigned and distributed workflow to support efficient and effective front-line operations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Properly processed deposits, withdrawals, and other transactions for customers.
Personal Banker
GCB BANK PLC
01.2017 - 08.2017
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling techniques.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Verified customer identity and reviewed documentation for accuracy.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
National Service Person
Social Security And National Insurance Trust
09.2014 - 06.2016
- Data entry and onboarding of new members into the scheme.
- In charge of biometric card issuing and record-keeping for the branch.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
Education
Bachelor of Science - Crop Science
UNIVERSITY OF GHANA-LEGON
ACCRA, GHANA06.2014
Skills
- Operational Efficiency, Decision-making, Problem Solving, and Quality Assurance
- Excellent in Loan products sales, processing, and managing loan portfolios
- High level of knowledge in Product and Service Sales
- Skilled in strategic Planning with adequate knowledge of sales strategy development and implementation
- Excellent in Customer Engagement, relationship building, and Account Management
- Cash handling expertise with adequate knowledge in cash Control Guidelines
- ATM Management skills
- Time management and multitasking Abilities
Timeline
Operations Officer
GCB BANK PLC
03.2020 - Current
ATM Custodian
GCB BANK PLC
01.2019 - 06.2023
Credit Officer
GCB BANK PLC
01.2019 - 02.2020
Vault Custodian/Bank Teller
GCB BANK PLC
09.2017 - 12.2018
Personal Banker
GCB BANK PLC
01.2017 - 08.2017
National Service Person
Social Security And National Insurance Trust
09.2014 - 06.2016
Bachelor of Science - Crop Science
UNIVERSITY OF GHANA-LEGON
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