Hi, I’m
Ibrahim Nsubuga
Wands worth road,Clapham
Goods can serve many other purposes besides purchasing money, but money can serve no other purpose besides purchasing goods. " it is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from regard to their own interest.
Adam Smith
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
19
years of professional experience
3
2 Certificates and 1 Bachelors degree
Work history
Tesco ExpressNorthampton, Northamptonshire
Shift leader/ Customer Assistant
06.2018 - 10.2022
Job overview
- Answered questions and resolved employee complaints.
- Reconciled cash drawers and prepared bank deposits.
- Provided instructions and feedback to team during shifts.
- Practiced food and health safety to comply with guidelines.
- Assisted customers in product selection, improving sales figures consistently.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Completed comprehensive shift reports to support seamless handovers.
- Handled cash and card payments with accuracy.
Total support services
Site supervisor/manager
11.2004 - 06.2017
Job overview
- Liaising with the store management
- Ensuring the high standards are maintained in the store.
- Maintained site health and safety compliance for safe, secure working environments.
Royal mail group plcBristol
Mail sorter
12.2005 - 01.2011
Job overview
- Operated mail sorting machinery, including setup and safety checks.
- Sorted and differentiated types of packages.
- Hand-sorted letters and small parcels, placing in postal trays for distribution.
- Lifted over5 kgs in mailbag and heavy parcels, using manual handling skills to avoid injury.
- Worked efficiently to maintain high mail volumes and enable items to reach intended destinations promptly.
AP security company
Events stewards
06.2007 - 11.2007
Job overview
- Communicated with and effectively supported guests of all backgrounds.
- Welcomed attendees and promptly resolved queries.
- Managed crowd and coordinated directional movements to maintain overall safety.
Employment plus agency
Warehouse/machine operator
07.2006 - 07.2007
Job overview
- Operated and fed raw material into equipment with focus on proper operation and safety measures.
- Liaised with engineering team to resolve breakdowns.
London cleaning company
Office cleaning
06.2006 - 05.2007
Job overview
- Collaborated with manager to maintain adequate inventory of cleaning supplies.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Optimised stock levels by strategically ordering cleaning products.
Dorothy Perkins & burtonsLondon
Customer service
02.2004 - 02.2004
Job overview
- Stock control.
- Display stock on shelves
- Provided excellent customer service, upholding high level of customer satisfaction.
Education
Light college
University overview
- Completed UCE Qualification
Ernest Bevin College
University overview
- Level 2 GNVQ ICT qualification
Lambeth college
University overview
- Level 2 GNVQ Health and Social Care qualification
Northampton University
University overview
- Graduate with Bachelors of Science in Marketing Management.
Skills
- Outstanding customer service
- Leadership
- Health and Safety Compliance
- Conflict management
- Problem-solving
- Time management
- Marketing
- Customer-focused
- Team building
Custom
I achieved second class BSc degree in marketing management. Helped raising money for charity with other friends. I have excellent communication skills, listening and writing skills, Team leadership, customer service techniques, consumer behaviour business-to-business(B2B) and computer literacy.
Personal Information
Date of birth: 11/26/86
Affiliations
- Current Affairs
- Reading
- Watching Theatre Plays
Certification
Uganda Certificate of Education
GNVQ 2 Intermediate Heath and Social Care
GNVQ 2 Intermediate Information Technology
References
References available upon request.
Timeline
Shift leader/ Customer Assistant
Tesco Express
06.2018 - 10.2022
Events stewards
AP security company
06.2007 - 11.2007
Warehouse/machine operator
Employment plus agency
07.2006 - 07.2007
Office cleaning
London cleaning company
06.2006 - 05.2007
Mail sorter
Royal mail group plc
12.2005 - 01.2011
Site supervisor/manager
Total support services
11.2004 - 06.2017
Customer service
Dorothy Perkins & burtons
02.2004 - 02.2004
Light college
Ernest Bevin College
Lambeth college
Northampton University
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