Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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William Wallace Gilliland

William Wallace Gilliland

Sandbach,Cheshire

Summary

Dedicated professional with a strong focus on leadership and customer service orientation. Demonstrates outstanding customer service skills, effectively training and coaching staff to enhance performance. Highly efficient in time management, consistently achieving goals and improving operational efficiency. Committed to fostering a positive work environment and driving team success. I bring a lovely smile to the team I've heard

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift leader

Wetherspoon
Sandbach, Cheshire
12.2023 - Current
  • Assigned tasks, projects and responsibilities to team members and monitored status.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Led by example and demonstrated company best practices.

ICT Teacher

Rubies Academy
Port Harcourt, Rivers State
12.2020 - 07.2022
  • Demonstrated positive attitudes and values for role modelling and inspiring students.
  • Organised interactive learning sessions to encourage active student participation.
  • Taught several classes of advanced students KS3

IT support technician

Nuel's Media
Port Harcourt, Rivers State
03.2017 - 08.2020
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Created user manuals for ease of technology use amongst employees.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Improved system performance with installation of new hardware components.

Education

Certificate of Higher Education - Computer Science

learndirect
Bournemouth
12.2023 -

GCSEs -

Norwegian International School
Port Harcourt
/2011 - /2017

Skills

  • Leadership
  • Customer service orientation
  • Outstanding customer service
  • Staff training and coaching
  • Time efficiency

Affiliations

  • Gaming
  • Reading

Certification

Computer Science Certificate

Timeline

Shift leader

Wetherspoon
12.2023 - Current

Certificate of Higher Education - Computer Science

learndirect
12.2023 -

ICT Teacher

Rubies Academy
12.2020 - 07.2022

IT support technician

Nuel's Media
03.2017 - 08.2020

GCSEs -

Norwegian International School
/2011 - /2017

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William Wallace Gilliland