William Wallace Gilliland
Sandbach,Cheshire
Summary
Dedicated professional with a strong focus on leadership and customer service orientation. Demonstrates outstanding customer service skills, effectively training and coaching staff to enhance performance. Highly efficient in time management, consistently achieving goals and improving operational efficiency. Committed to fostering a positive work environment and driving team success. I bring a lovely smile to the team I've heard
Overview
8
8
years of professional experience
1
1
Certification
Work history
Shift leader
Wetherspoon
Sandbach, Cheshire
2023.12 - Current
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Trained new hires and set up mentoring relationships to drive team performance.
- Led by example and demonstrated company best practices.
ICT Teacher
Rubies Academy
Port Harcourt, Rivers State
2020.12 - 2022.07
- Demonstrated positive attitudes and values for role modelling and inspiring students.
- Organised interactive learning sessions to encourage active student participation.
- Taught several classes of advanced students KS3
IT support technician
Nuel's Media
Port Harcourt, Rivers State
2017.03 - 2020.08
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Created user manuals for ease of technology use amongst employees.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Improved system performance with installation of new hardware components.
Education
Certificate of Higher Education - Computer Science
learndirect
Bournemouth 2023.12 -
GCSEs -
Norwegian International School
Port Harcourt /2011 - /2017
Skills
- Leadership
- Customer service orientation
- Outstanding customer service
- Staff training and coaching
- Time efficiency
Affiliations
- Gaming
- Reading
Certification
Computer Science Certificate
Timeline
Shift leader
Wetherspoon
2023.12 - Current
Certificate of Higher Education - Computer Science
learndirect
2023.12 -
ICT Teacher
Rubies Academy
2020.12 - 2022.07
IT support technician
Nuel's Media
2017.03 - 2020.08
GCSEs -
Norwegian International School
/2011 - /2017