ibrahim conteh
London,Waltham Forest
Summary
Control Room operator, who takes pride in his work by delivering timely coverage for clients' security job vacancies. Trained new Controllers, aided their integration to the team and this improved overall team performance and efficiency. Interacted with clients daily regarding shift schedules, officers' attendance and performance.
Overview
10
10
years of professional experience
Work History
Control Room Operator
Total Security Services
London
10.2022 - 06.2026
- Scheduled officer shifts to ensure continuous coverage.
- Managed client communications on shift schedules and officers' estimated time of arrival.
- Trained new recruits and facilitated their integration into the team.
- Covered the London side of the business by ensuring our clients' security job vacancies are covered in a timely manner.
Security Door Supervisor
Total Security Services
London
11.2016 - 08.2022
- Patrolled all areas of the premises to monitor for security breaches of the premises and closely investigated any suspicious, which usually deterred offenders.
- Managed hostility and conflicts in accordance with security rules and guidelines, maintaining a safe environment.
- Conducted routine staff searches to enforce compliance with company rules and regulations.
- Conducted daily checks by ensuring that that Emergency exits and gates in the premises are Secured with the right tags.
- Followed Security rules and Guidelines, by logging Incident reports professionally for future references.
- Trained and mentored new employees
Education
English Level 2
Waltham Forest College
City of london01-2018
Higher National Diploma - Information Technology
Sir Geroge Monoux college
London, ENG01-2015
Higher National Diploma - Information Technology
Lammas school and sports college
London, ENG01-2012
Skills
- Surveillance technology
- Report writing skills
- Shift scheduling
- Client communication
- Team training
- Incident management
Timeline
Control Room Operator
Total Security Services
10.2022 - 06.2026
Security Door Supervisor
Total Security Services
11.2016 - 08.2022
English Level 2
Waltham Forest College
Higher National Diploma - Information Technology
Sir Geroge Monoux college
Higher National Diploma - Information Technology
Lammas school and sports college