Billy Easen
Waterlooville,Hampshire
Summary
A results-driven professional with a proven track record in control room operations and incident management, bringing a proactive and dependable approach to ensuring safety, efficiency, and stakeholder satisfaction. Strong leadership skills and a commitment to fostering collaboration enable the effective mentoring of teams, management of high-pressure situations, and delivery of exceptional service. Dedicated to contributing to a forward-thinking organisation by leveraging expertise to drive operational excellence, strengthen safety protocols, and support long-term success.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Control Room Operator
National Highways
Hindhead
10.2020 - 03.2025
- Company Overview: TUPE’d into Highways England, continuing with previous responsibilities while working for Kier Highways
- Proficient in using the Confirm asset management system to log, track, and manage maintenance tasks and infrastructure assets at Hindhead.
- Ensure accurate data entry and real-time updates on asset conditions to facilitate the efficient planning and scheduling of maintenance work.
- Collaborate with internal teams and external contractors to streamline asset management processes, ensuring safety and operational standards compliance.
- Utilise Confirm to generate reports, track work orders, and support decision-making for asset maintenance and improvement.
Control Room Operator
Kier Highways
Hindhead
08.2018 - 10.2020
- Company Overview: Working for Kier Highways under a Highways England Contract
- Primary role of taking phone calls from emergency services and other stakeholders/clients and deploying resources to incidents on all major roads in the south of England
- Creating and keeping accurate data logs for incidents, coordinating with internal and external resources and stakeholders
- Day-to-day running of the Hindhead tunnel, which includes implementing closures as required, assisting with broken-down vehicles, identifying and scheduling maintenance issues
- Knowledge of SCADA systems and various other IT systems
- Assisting and training of new starters
Customer Adviser / Sales
Future Fit Training
Fareham
05.2017 - 11.2017
- Advised, promoted and sold the benefits of enrolling with Future Fit Training to prospective students.
- Built and cultivated potential prospect relationships by initiating communications and arranging follow-up via telephone and face-to-face appointments, all the time conducting a needs analysis and identifying key buying influencers.
- Manage data for all new and prospective clients in salesforce, ensuring all communications are logged with accuracy.
Business Development Manager
Bishops Printers
Farlington
12.2015 - 03.2017
- Nurture and develop a client base, both new and existing.
- Development of client relationships B2B, through phone/email
- Manage own workload to deliver against measured results every month, meeting sales targets and KPIs
- Maintaining efficient use of CRM and accurate record keeping
- Proactively selling a full portfolio of print services.
- Project and manage each bespoke print job from brief to delivery, coordinating internal departments and ensuring all adhere to timescales
Customer Relations Officer
Philips Respironics
Tangmere
06.2009 - 12.2015
- Complete Field Sales representative support and product sales within the medical equipment sector
- Managing the nebuliser loan service for several NHS Clinical Commissioning Groups (CCGs) along with patient support
- Order processing, generating quotations, billing, banking, handling remittance and credits
- Producing and analysing call and error statistics of team KPIs
- Handling incoming calls, making outbound calls, and dealing with customers face to face daily
Education
GCSEs -
King Richards School
Portsmouth 01.1995 - 01.1999
Skills
Highly skilled, dedicated professional with extensive experience in control room operations, incident management, and stakeholder coordination Recognised for training and mentoring teams, fostering collaborative, high-performing environments Strong organisational skills, adaptability in high-pressure situations, and proactive approach to problem-solving Expertise in risk assessment, emergency response, crisis management, regulatory compliance, security operations, incident reporting, surveillance systems, and process improvement Committed to delivering exceptional service with focus on safety, efficiency, and customer satisfaction
Reference's
Available on request
Timeline
Control Room Operator
National Highways
10.2020 - 03.2025
Control Room Operator
Kier Highways
08.2018 - 10.2020
Customer Adviser / Sales
Future Fit Training
05.2017 - 11.2017
Business Development Manager
Bishops Printers
12.2015 - 03.2017
Customer Relations Officer
Philips Respironics
06.2009 - 12.2015
GCSEs -
King Richards School
01.1995 - 01.1999
Similar Profiles
Daha HassanDaha Hassan
Project Support Officer at National highwaysProject Support Officer at National highways
Dawn EllisonDawn Ellison
Control Room Operator at National HighwaysControl Room Operator at National Highways
Israel OyinlolaIsrael Oyinlola
Technician - Asset Management (Structures) at National HighwaysTechnician - Asset Management (Structures) at National Highways