Ibrahim Ali
London,Middlesex
Summary
Aspiring psychologist with a strong passion for education and child development, currently pursuing a degree in Psychology. Over a year of experiencing teaching young children through athletics with a focus on discipline, confidence and engagement also a registered babysitter, trusted to provide safe and nurturing care. Proven leadership and communication skills developed through three years as a team leader in a fast paced coffee shop. Eager to build classroom experience as a teaching assistant with long-term goals of moving abroad.
Overview
7
7
years of professional experience
Work history
Coffee Barista - Team Leader
Costa Coffee
London, England
05.2024 - 06.2025
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
Retail sales associate
TK Maxx
Richmond, Richmond upon Thames
08.2023 - 11.2023
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Lead Barista
Costa
London, Surrey
10.2022 - 07.2023
- Applied excellent working knowledge of the stores products to confidently address technical customer queries with expertise.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- Liaised with team to develop strategies in improving customer service.
- Participated in staff meetings to discuss new developments.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Coached and trained team members to increase productivity and growth.
- Established positive relationships with clients by going extra mile to build rapport.
- Practiced cross-selling techniques to showcase other products and services.
Bartender
Girrafe
London, Middlesex
07.2022 - 08.2022
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Sports Coach for Children
Athletic
London, Middlesex
07.2021 - 08.2021
- Supervised wrestling and BJJ clubs 3 times per week.
- Assisted with tailored coaching sessions appropriately for children with specific needs.
- Prepared sparring sites and required equipment for training sessions.
- Helped to deliver high quality training sessions throughout the week.
- Confidently adapted sessions based on availability of resources and weather conditions.
- Motivated and inspired children to participate and excel in wrestling, resulting in improved performance and higher confidence.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Built confidence of students by offering individual praise and recognising progress and achievements.
- Promoted safety and welfare of young children by following safeguarding principles.
- Demonstrated specific skills and techniques, providing time for controlled practice.
- Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
- Encouraged involvement of all participants.
Customer Service Assistant
Auto Technics
Maidenhead, Windsor and Maidenhead
07.2018 - 07.2018
- Answered customer telephone calls promptly and improved on-hold wait times.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
GCSEs - English Langaue
Richmond upon Thames College
Twickenham 06.2021 - 06.2021
GCSEs - English Literature
Richmond upon Thames College
Twickenham 06.2021 - 06.2021
GCSEs - Maths
Richmond upon Thames College
Twickenham 06.2021 - 06.2021
GCSEs - Combined Science
Isleworth and Syon School for Boys
Isleworth 06.2020 - 06.2020
A-Levels - Forensics and Criminology
Richmond Upon Thames
London 08.2023
Skills
- Leadership and team coordination
- Emotional intelligence and empathy
- Patience and resilience
- Clear communication
- Conflict resolution
- Behaviour management
- Activity planning
- Staff Development
- Team Building
- Commercial Awareness
Timeline
Coffee Barista - Team Leader
Costa Coffee
05.2024 - 06.2025
Retail sales associate
TK Maxx
08.2023 - 11.2023
Lead Barista
Costa
10.2022 - 07.2023
Bartender
Girrafe
07.2022 - 08.2022
Sports Coach for Children
Athletic
07.2021 - 08.2021
GCSEs - English Langaue
Richmond upon Thames College
06.2021 - 06.2021
GCSEs - English Literature
Richmond upon Thames College
06.2021 - 06.2021
GCSEs - Maths
Richmond upon Thames College
06.2021 - 06.2021
GCSEs - Combined Science
Isleworth and Syon School for Boys
06.2020 - 06.2020
Customer Service Assistant
Auto Technics
07.2018 - 07.2018
A-Levels - Forensics and Criminology
Richmond Upon Thames
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