Hi, I’m
Gultac Kocakazan
07469093223
London,United Kingdom
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Teacher assistant with over 5 years of successful experience in Teaching children. Encouraging Teaching Volunteer possessing expertise in Teachers assistant paired with 2 years of hands-on experience instructing and teaching small to large groups of students. Reliable and motivated individual skilful in preparing lesson plans, conducting regular assessments through tests and quizzes and grading student performance. Flexible team player with advanced verbal skills and high level of energy. Implements advanced teaching methods to provide quality education to students. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with co-workers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
years of professional experience
6
years of post-secondary education
2
Certifications
2
Languages
Work History
Caffé Nero London, ENG
Coffee Barista Team Leader
10.2021 - Current
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Planned and executed strategies to increase customer loyalty and retention.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Holmleigh Primary SchoolLondon, England
Teaching Assistant
10.2019 - 04.2020
Job overview
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Recorded grades for coursework and tests in online reporting system
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Assessed student assignments to check quality and completeness before submission for grading
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Completed daily reports, meal count sheets and attendance logs
- Offered complete instructional support for students unable to attend regular classes
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Sealight HotelsKusadasi, Turkey
Waitress
02.2018 - 10.2018
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Prepared specialty desserts for customers for special occasions
- Inspected dishes and utensils for cleanliness
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
- Checked identification for minimum age for sale of alcoholic beverages
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
AmbarAydin, Turkey
Sales Assistant
06.2017 - 01.2018
Job overview
- Helped customers locate products and checked store system for merchandise at other sites
- Supported loss prevention goals by monitoring shopper behavior
- Referred customers to various services by evaluating needs and providing recommendations
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Fielded customer questions to share information about products, availability and pricing
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Developed, maintained and utilized diverse client base
- Contributed to team objectives in fast-paced environment.
Education
Ada Vocational And Technical Anatolian High School
High School Diploma
09.2011 - 06.2015
Adnan Menderes University
Associate Degree in Teaching from Child Development
09.2015 - 06.2017
Skills
Beverage preparation
Additional Information
Internships:
· Nursery Teacher Harikalar Diyari Kres ve Gunduz Bakimevi
· Ataturk Special Education Vocational School
· Kusadasi Primary School
· Mucella Emgin Anaokulu (Kindergarten)
Certification
English B1
Hobbies
Swimming
Reading
Volunteering
Art
Traveling
Timeline
Coffee Barista Team Leader
Caffé Nero
10.2021 - Current
English B1
04-2020
Teaching Assistant
Holmleigh Primary School
10.2019 - 04.2020
English A2
02-2019
Waitress
Sealight Hotels
02.2018 - 10.2018
Sales Assistant
Ambar
06.2017 - 01.2018
Adnan Menderes University
Associate Degree in Teaching from Child Development
09.2015 - 06.2017
Ada Vocational And Technical Anatolian High School
High School Diploma
09.2011 - 06.2015
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