Ian Thompson

· Connecting fibre broadband to the BT network for all service providers.

· Working all over the UK in customers' homes or business premises.

· Designing and testing new working practices.

· Coaching staff.

· Maintained up-to-date knowledge of industry trends and technological advancements, applying this knowledge to installations.

· Created and reviewed installation procedures and specifications for compliance with engineering principles, applicable standards and client requirements.

· Customised installations to accommodate unique architectural features or specific client requests, demonstrating flexibility and innovation.

· Provided technical support and troubleshooting advice, resolving issues swiftly to minimise downtime.

· Conducted tests and examined components and assemblies to identify and rectify defects.

· Provided feedback on process and delivery pain points to improve installation efficiency and quality.

· Complete control of warehousing.

· Installation of bespoke systems into customer premises.

· Responsible for all staff, and health and safety.

· Keep up-to-date records of all stock quantities and locations.

· Designed software to record stock quantities.

· Liaised with multi-million-pound customer.

· Took on off-site projects.

· Answerable only to the Operations Director.

· Designed systems for 'pick and pack', and 'pick by line'.

· Error rate of 1/3000.

· Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.

· Monitored warehouse equipment, arranging maintenance and repairs to minimise downtime and disruptions.

· Led a team of warehouse operatives, providing training and development to enhance productivity and team morale.

· Updated warehouse management system data to ensure accurate tracking of stock levels and movements.

· Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.

· Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.

· Managed health and safety compliance within the warehouse, conducting regular risk assessments and safety training sessions.

· Prepared detailed reports on warehouse activities, presenting findings to senior management for strategic decision-making.

· Performed daily inspection of warehouse grounds for security and safety.

· Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain inventory integrity.

· Scheduled transportation of outgoing goods to meet customer requirements.

· Analysed warehouse processes, recommending improvements to increase throughput and reduce costs.

· Coached staff in proper material handling processes to reduce dispatch times.

· Streamlined order picking and packing processes, reducing turnaround time and enhancing customer satisfaction.

· Responsible for various teams across the north of England, converting telephone exchanges to ADSL.

· My teams were constantly at the top of the quality standard league.

· My teams had zero absenteeism for two years.

· Maintained high standards of cleanliness and organisation in the workplace.

· Gave clear staff instruction to achieve production output.

· Oversaw daily operations, ensuring compliance with health and safety regulations.

· Fostered a positive working environment, encouraging teamwork and collaboration.

· Coordinated training and mentoring for team members, maintaining skilled and well-performing group.

· Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.

· Developed and implemented operational procedures, significantly improving workflow and productivity.

· Checked work throughout production phases for good quality control.

· Reviewed and updated safety protocols, minimising risk of accidents in the workplace.