Adam Earnshaw
Dunstable,Central Bedfordshire
Summary
With 24 years of experience in Fibre Optics, including extensive work with BT/Openreach, I excel in all aspects from exchange to customer premises. Demonstrating proficiency in using smart devices for digital work instructions and possesses a strong understanding of best network practices, health and safety protocols, and PPE compliance. Skilled in fibre splicing with a fusion splicer, OTDR testing, and light metre usage to ensure optimal connectivity. Adept at cabling from CBT to CSP and installing ONT equipment, while maintaining exceptional problem-solving skills and attention to detail. Experienced in delivering outstanding customer service and effective communication with both customers and colleagues. Holds a full UK driving licence with a clean record, accustomed to driving vans for remote work assignments.
Overview
27
27
years of professional experience
Work history
Fibre Optic Engineer
BT/Openreach
Luton, Bedfordshire/Hertfordshire
2000.09 - 2025.03
- Working on all aspects of the fibre optic network.
- SA002 Underground safety.
- SA007 Asbestos Awareness.
- External Safety Course.
- Optical Fibre Exchange & Customer Premises Build.
- Optical Fibre External Network Build.
- Blown Fibre Installation.
- Application of Escape Equipment.
- Streetworks Signing, Lighting and Guarding.
- Hot site Training.
- Flat roof Safe working procedures.
- Confined spaces/Tripod.
- Cabling Techniques.
- Optical Fibre Testing/Otdr/Lightsource.
Night manager
Posthouse Forte
South Mimms, Hertfordshire
1998.12 - 2000.10
- Handled complaints professionally turning dissatisfied customers into loyal patrons through excellent problem-solving skills.
- Facilitated check-ins and outs smoothly even during peak hours, guaranteeing guest satisfaction and repeat business.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
- Managed booking reservations accurately avoiding overbooking complications or discrepancies upon guest arrival.
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
Engineer
Mca Tool Hire
St Albans, Hertfordshire
1998.01 - 1998.12
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Enforced compliance with all health and safety measures, reducing worksite risks.
- Advised on equipment failures and potential repairs to restore functionality.
Education
NVQ Level 1 - Handcrafted Furniture
Oaklands College
St Albans, Hertfordshire 11/1998 - 07/1999
Diploma of Higher Education - Marine Technology
Southampton City College
Southampton 09/1995 - 06/1997
GCSEs - 8 GCSE Passes
Verulam School
St Albans, HertfordshireSkills
- Worked on all aspects of Fibre Optics from Exchange to Customer premises
- I have worked for BT/Openreach with Fibre Optics for 24 Years
- I am confident using smart devices to obtain digital work instructions
- I have a strong understanding of best network practises, health and safety and ensuring the correct Ppe is worn
- Confident splicing using a fusion splicer and ensuring fibres are clean and within limits
- Great self management and used to working remotely and also in a team if required
- Confident using an Otdr to obtain test results as well as a light metre to obtain light levels at a cbt/customer premises
- Familiar cabling from Cbt to Csp and submitting an A55 if required
- Familiar installing Ont equipment
- I am comfortable working outdoors in different environments and weather conditions
- I have strong problem solving skills and exceptional attention to detail whilst completing work instructions
- I am very used to a Customer facing role and communicating with customers and also work Colleagues
- Proud to deliver brilliant customer service and also making sure the customer has great connectivity to the network
- I hold a Full Uk driving licence with 0 points and I am used to driving a van
Timeline
Fibre Optic Engineer
BT/Openreach
2000.09 - 2025.03
Night manager
Posthouse Forte
1998.12 - 2000.10
Engineer
Mca Tool Hire
1998.01 - 1998.12
NVQ Level 1 - Handcrafted Furniture
Oaklands College
11/1998 - 07/1999
Diploma of Higher Education - Marine Technology
Southampton City College
09/1995 - 06/1997
GCSEs - 8 GCSE Passes
Verulam School