- Days out with the kids
- Playstation
- walking / hiking
- Socializing with friends
Ian Grant
Sunderland ,Tyne and wear
Summary
Results-driven shift manager specializing in conflict resolution and quality assurance. Effectively mediates team conflicts to sustain high productivity levels and promotes teamwork. Enforces strict quality control measures during production, guaranteeing adherence to health and safety regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Manager
James jones
Durham , County durham
05.2021 - Current
- Supervised team of 22, delegating tasks and managing schedules to enhance shift efficiency and meet production targets.
- Provided clear instructions to staff to ensure consistent production output and adherence to quality standards.
- Planned and communicated daily manufacturing tasks and targets.
- Checked work throughout production phases for good quality control.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Conducted regular performance reviews, providing constructive feedback and setting clear objectives for team members.
- Led training sessions for new hires, focusing on customer service excellence and operational procedures.
- Identified and addressed staff and resource deficiencies to maintain uninterrupted production flow.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Facilitated team meetings to discuss targets, celebrate achievements, and address areas for improvement.
- Analysed performance reports to improve manufacturing department strategy.
Team Leader Supervisor
Taylormade timber
Durham , County durham
12.2017 - 05.2021
- Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Coached team members individually, helping them achieve their personal and professional goals.
- Led a team of 20, overseeing daily operations and delegating tasks to improve efficiency.
- Addressed and resolved conflicts within the team, promoting a positive working environment.
- Motivated teams to meet performance targets by awarding achievements and celebrating milestones.
- Conducted staff meetings before shifts to delegate tasks and communicate priorities.
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
- Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
- Addressed and resolved employee matters during shift management, including work schedules, complaints, queries and conflicts.
Operator
Taylormade timber
02.2007 - 12.2017
Operator
Taylormade timber
Durham , County durham
02.2007 - 12.2017
- Learned to operate various machinery in the mill, building foundational skills for advanced tasks.
- Progressed through levels in the mill, mastering increasingly complex roles and responsibilities.
- Gained proficiency in operating FLT and Volvo machinery, enhancing operational capabilities.
- Carefully controlled machine settings, including speed and production output.
- Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
- Trained new operators, imparting essential skills and knowledge for successful operation.
- Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
- Worked flexibly and in adherence to health and safety practices.
- Recorded daily operation logs, accurately documenting all relevant information for compliance purposes.
Server
Pizza oven
Sunderland , Tyne and wear
08.2005 - 01.2007
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
Food and Beverage Assistant
Debenhams
Sunderland , Tyne and wear
01.2005 - 08.2005
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Processed cash and card payments, providing correct change for cash purposes.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
Car Valeter
Nationwide crash and repair center
Newcastle , Tyne and wear
06.2004 - 01.2005
- Operated cleaning equipment, including pressure washers and vacuum cleaners, to ensure vehicles met quality standards.
- Operated high-pressure hoses to soak and rinse vehicles, maintaining safety compliance throughout.
- Cleaned vehicle external areas by hand, brush, or by operating washing equipment to preserve exterior.
- Washed, dried and polished vehicle windows to enhance visibility and uphold service quality.
- Prepared vehicle for collection at scheduled times.
- Fixed parts onto vehicles post-spraying to support timely delivery and gain practical experience for future mechanic role.
Education
NVQ Level 1 - Mechanics
Hylton college
Sunderland 01-2004
GCSEs - GCSE
Sand hill view school
Sunderland 01-2003
Skills
- Quality control
- Safety compliance
- Health and Safety Compliance
- Operational efficiency
- Workflow optimisation
- Process improvement
- Production analysis
- Performance management
- Task delegation
- Employee training
- Workforce training
- Team leadership
- Leadership
- Leadership excellence
- Motivational leadership
- Conflict resolution
- Attention to Detail
- Communication strategies
- Communication
- Verbal communication
- Motivation techniques
- Employee development
Certification
- Level 1 in team leading
- ILM course in management.
- IOSH course in managing safely
- Appraisal training
- Grievance training
- Absence management training
- Managing the disconnects
- Manual handling Group 2 Fire marshal training
- FLT counterbalance
- Disciplinary Misconduct training
- Investigation training
- Substance misuse policy training
Interests
Timeline
Shift Manager
James jones
05.2021 - Current
Team Leader Supervisor
Taylormade timber
12.2017 - 05.2021
Operator
Taylormade timber
02.2007 - 12.2017
Operator
Taylormade timber
02.2007 - 12.2017
Server
Pizza oven
08.2005 - 01.2007
Food and Beverage Assistant
Debenhams
01.2005 - 08.2005
Car Valeter
Nationwide crash and repair center
06.2004 - 01.2005
NVQ Level 1 - Mechanics
Hylton college
GCSEs - GCSE
Sand hill view school