Ian Butler
Redruth,Cornwall
Summary
Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 20 years of experience in Bus Driver roles.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Bus driver
Go Cornwall/ Plymouth City Bus
Plymouth City , cornwall
02.2020 - 12.2025
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Maintained punctuality for smooth running of timetable schedules.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Conducted pre-trip inspections of bus to ensure roadworthiness.
- Promoted good behaviour amongst passengers with clear communication of rules.
- Applied crowd control techniques to keep order among passengers.
- Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
- Managed vehicle heating and air-conditioning for good passenger conditions.
- Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
- Provided timetable information for onward customer travel.
- Transported passengers and goods on assigned local routes.
- Secured doors during transportation to maintain passenger safety.
- Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
- Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
- Supported passengers with mobility issues in boarding and alighting safely.
- Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
- Checked passenger tickets and issued receipts for new fares.
- Monitored traffic closely to avoid accidents and incidents.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Operated vehicles with strict attention to road laws.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
- Provided accurate time and cost estimations for journeys.
- Advised passengers on most cost-effective fares and services.
- Developed strong sense of navigation and direction through travel and geographical study.
- Created enjoyable travel experiences by engaging passengers in lively conversations.
- Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
- Collected cash fares and completed daily paperwork accurately.
- Reported delays and accidents to dispatchers at head office.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Reported any malfunctions promptly to keep bus running smoothly.
- Managed difficult situations calmly, creating peaceful environment onboard.
- Used defensive driving techniques for minimising potential accidents.
- Checked validity of passenger tickets or passes to prevent fraud.
Coach driver
FT Williams Travel
Camborne, Cornwall
09.2014 - 02.2020
- Kept up-to-date knowledge of road conditions for safer driving practices.
- Managed unruly behaviour amongst passengers; upheld peaceful atmosphere in coach.
- Improved customer satisfaction with professional interaction and assistance.
- Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
Education
City and Guilds One And Two - Horticulture And Horticultural
Cornwall College
Pool, Cornwall 06.1998 - 06.2000
City And Guilds NPTC - Pesticides
Cornwall College
Pool, Cornwall 08.2012 - 08.2012
Driver Qualification Card - Driving Standards Safety And Skills
DVLA
UKDriver Card - Tachographs
DVLA
UKSkills
- Reversing large vehicles
- Vehicle maintenance knowledge
- Senior citizen sensitivity
- Customer Service
- CPC qualified
- Clean driving history
- Commercial driving
- Punctuality and reliability
- Understanding transport regulations
Affiliations
- Going out on my motorbike with my son as pillion passenger
- doing odd jobs
- spending time with family
Timeline
Bus driver
Go Cornwall/ Plymouth City Bus
02.2020 - 12.2025
Coach driver
FT Williams Travel
09.2014 - 02.2020
City And Guilds NPTC - Pesticides
Cornwall College
08.2012 - 08.2012
City and Guilds One And Two - Horticulture And Horticultural
Cornwall College
06.1998 - 06.2000
Driver Qualification Card - Driving Standards Safety And Skills
DVLA
Driver Card - Tachographs
DVLA