Hyelazira Tarfa
BEXLEY,Kent
Summary
Dedicated professional with extensive expertise in customer service and restaurant operations. Demonstrates exceptional skills in handling difficult customers, ensuring timely service delivery, and maintaining workplace cleanliness. Proficient in menu knowledgeability, dining area organisation, and efficient coordination with kitchen staff. Adept at multitasking, cash handling, and clear communication to enhance customer satisfaction. Committed to upholding restaurant protocols and contributing to menu design understanding for improved dining experiences.
Reliable worker with high energy and commtiment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication.
Overview
2
2
years of professional experience
Work history
Food and beverage assistant
China Garden
London, Sidcup
2026.02 - Current
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Checked food quality before serving safeguarding diner's experiences.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
Cafe worker
Ruxley manor
London, Sidcup
2025.09 - 2025.12
- Engaged with customers in a polite manner, fostering a welcoming environment.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Supported other team members during peak hours for smooth operations.
- Collaborated with kitchen staff to ensure timely food preparation.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Maintained clean and organised work area, contributing to efficient service delivery.
Food and beverage assistant
Cooked by BB
London , Woolich
2024.06 - 2025.02
- Assisted in inventory management for efficient stock control.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Trained new team members, contributing to staff proficiency.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Provided detailed menu information to customers, facilitating informed choice making.
Education
A-Levels - Applied science
Christ the king
Sidcup, Bexley 09/2024 -
GCSEs - Maths, English, science, French, citizenship, economics, food technology, and sports leadership
Blackfen school for girls
Blackfen Bexley 03/2022 - 07/2024
Skills
- Handling difficult customers
- Menu knowledgeability
- Dining area organisation
- Workplace cleanliness
- Communicating with kitchen staff
- Timely service delivery
- Use of cleaning equipment
- Efficient coordination
- Taking orders
- Patience and tolerance
- Menu design understanding
- Restaurant protocol familiarity
- Multitasking efficiency
- Cash handling
- Customer Service
- Food preparation
- Clear communication
Affiliations
- Love watching crime documentaries because it makes my mind think a lot and pay attention.
Languages
Hausa
Advanced
French
Intermediate
Zira.
Zira is a 17 year old girl that has been independent from a young age, by starting her own hair business since a young age, but deciding to stop it because I have a habit of loving to try new things and explore. Zira is an ambivert, which is someone that is basically an introvert and extrovert but varies. Zira loves exploring new things, making new friends and loves talking.
Accomplishments
I achieved starting my hair business from a young age.
I achieved passsing all my GCSEs.
i achieved being really flexible in primary school.
Timeline
Food and beverage assistant
China Garden
2026.02 - Current
Cafe worker
Ruxley manor
2025.09 - 2025.12
Food and beverage assistant
Cooked by BB
2024.06 - 2025.02
A-Levels - Applied science
Christ the king
09/2024 -
GCSEs - Maths, English, science, French, citizenship, economics, food technology, and sports leadership
Blackfen school for girls
03/2022 - 07/2024