Huong Ly Hoa
Glasgow,Glasgow City
Summary
Dedicated and detail-oriented professional known for reliability and strong communication skills. Demonstrates a positive attitude and excels in customer service, ensuring customer satisfaction through effective teamwork and clear communication. Quick learner with a proven ability to adapt to new environments, maintain organisation, and handle cash transactions responsibly.
Friendly and approachable individual committed to supporting team success and maintaining smooth daily operations. Eager to contribute, learn, and grow within the workplace while being ready to assist whenever needed.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Accounting assistant
TTM Group – Multimedia Communication
Hanoi, Vietnam
12.2024 - 07.2025
- Assisted the sales team in communicating with clients and preparing proposals.
- Supported events and marketing campaigns to promote company services.
- Assisted with communication between the team and external clients.
- Developed strong communication, teamwork, and problem-solving skills.
Administrative Assistant / Intern
VPS Securities
Hanoi, Vietnam
01.2023 - 03.2024
- Supported daily office tasks and assisted clients with basic inquiries.
- Answered phone calls and managed appointments in a professional manner.
- Organized documents and maintained a tidy working environment..
- Developed strong communication, teamwork, and customer service skills.
Customer sales assistant
Tingoan Clothing Store
Hanoi, Vietnam
11.2021 - 08.2022
- Assisted customers with product selection and styling advice.
- Managed stock levels and restocked shelves efficiently.
- Worked as part of a team to meet daily sales targets.
- Gained experience in teamwork, time management, and customer relations.
Sales Assistant / Customer Advisor
Moji Gift Shop
Hanoi, Vietnam
02.2020 - 06.2021
- Provided friendly and professional customer service, helping customers choose suitable products.
- Handled cash and card transactions accurately.
- Maintained product displays and ensured the shop floor was clean and organized.
- Developed strong communication and problem-solving skills while working in a fast-paced retail environment.
Education
Master of Science - Finance and Management
University of Strathclyde
Glasgow 09/2025 -
Bachelor of Arts - Finance and Banking
University of Sunderland
Vietnam 09/2020 - 06/2024
Bachelor of Arts - Finance and Banking
Banking Academy
Hanoi, Vietnam 09/2020 - 06/2024
Skills
Personal Skills Work-related Skills
- Hard-working and responsible – Always complete tasks carefully and on time
- Detail-oriented – Pay attention to small details and keep work accurate
- Polite and friendly – Enjoy communicating with people and keeping a positive attitude
- Quick learner – Easily adapt to new environments and learn new tasks fast
- Reliable and honest – Can be trusted with money, time, and responsibilities
- Clean and organized – Maintain good hygiene and a tidy workspace
- Good communication skills – Able to talk with customers clearly and politely
- Teamwork – Work well with colleagues to provide good service
- Customer service – Understand how to make customers feel welcome and satisfied
- Cash handling – Basic experience in using a cash register and handling payments
- Basic English communication – Can understand and speak English for work purposes
Languages
English
Beginner
Certification
Microsoft Office Specialist (MOS) – Excel / Word / PowerPoint
Timeline
Accounting assistant
TTM Group – Multimedia Communication
12.2024 - 07.2025
Administrative Assistant / Intern
VPS Securities
01.2023 - 03.2024
Customer sales assistant
Tingoan Clothing Store
11.2021 - 08.2022
Sales Assistant / Customer Advisor
Moji Gift Shop
02.2020 - 06.2021
Master of Science - Finance and Management
University of Strathclyde
09/2025 -
Bachelor of Arts - Finance and Banking
University of Sunderland
09/2020 - 06/2024
Bachelor of Arts - Finance and Banking
Banking Academy
09/2020 - 06/2024