Fernando Hung Tin Mak
Manchester
Summary
Enthusiastic sales assistant with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Queen Elizabeth Hospital Summer Volunteer
Queen Elizabeth Hospital
Hong Kong, Hong Kong
2018.08 - 2018.08
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Assisted with infection control through social distancing and PPE wearing.
- Tailored communication strategies to reach different audiences.
Sales assistant
Tommy Hilfiger
Hong Kong, Hong Kong
2014.12 - 2015.01
- Completed all cleaning, stockings and ironing in assigned sales area.
- Greeted customers while quickly determined their needs.
- Engaged with customers in a fair, consistent manner.
- Maintained knowledge of products and features to provide recommendations to customers.
- Answered all customers queries.
- Updated product labelling and pricing to reflect discounts and offers.
- Prioritised helping customers over completing other routine tasks in the store.
Education
Foundation Degree in Science - International Foundation in Pharmacy Health and Life Sciences
University of East Anglia
Norwich 2017.09 - 2018.06
Bachelor of Science - Physiotherapy
Manchester Metropolitan University
Manchester 2018.09 - 2023.08
Skills
- Stock management
- Brand awareness
- Customer assistance
- Flexible schedule
- Product promotions
- Multi-tasking strength
- Fast learner
- Health & safety regulations
Languages
Chinese (Cantonese), English, Chinese (Mandarin)
Native language
Timeline
Bachelor of Science - Physiotherapy
Manchester Metropolitan University
2018.09 - 2023.08
Queen Elizabeth Hospital Summer Volunteer
Queen Elizabeth Hospital
2018.08 - 2018.08
Foundation Degree in Science - International Foundation in Pharmacy Health and Life Sciences
University of East Anglia
2017.09 - 2018.06
Sales assistant
Tommy Hilfiger
2014.12 - 2015.01