Humah Shafqat
Manchester
Summary
Experienced professional with a robust foundation in customer service support, highlighting exceptional communication and time management capabilities. Exhibits remarkable adaptability and proactive efficiency, with a strong commitment to safety protocols and teamwork. Recognized for rapid acquisition of new skills and computer proficiency, consistently producing high-quality results. Aims to apply expertise to foster organizational success and encourage continuous improvement.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Production operative
Pladis Mcvities
Manchester, Greater Manchester
2025.08 - Current
- Assisted in stock control, reducing waste and overproduction.
- Followed company procedures for effective task completion.
- Improved safety standards through strict adherence to regulations.
Catering assistant
HCA Health care
Manchester, Greater Manchester
2025.09 - 2026.03
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
Customer service advisor
Concentrix
Manchester, Greater Manchester
2024.10 - 2025.07
- Resolved pressing customer issues, ensured repeat business.
- Enhanced brand loyalty, provided excellent service at all times.
- Strengthened client relationships with clear communication and problem-solving skills.
Digital Marketing Manager
Online
Lahore
2023.04 - 2025.03
- Accomplished digital marketer. Recognized for driving successful campaigns and continuous adaptability to evolving industry landscapes.
Administration
Pak Angels Foundation School
Lahore, Pakistan
2021.01 - 2023.01
- Supported office procedures by managing workflows effectively.
- Assisted in handling various administrative tasks and promoting communication among teams.
- Facilitated implementation of systems to enhance organisational operations.
Education
Postgraduate Diploma - Business Administration
University of Punjab
LahoreBS - Computational Physics
University of Punjab
LahoreMSc - Digital Marketing
University of Salford
Manchester 2023.09 - 2024.09
Skills
- Customer Service Support
- Enhanced Communication
- Time Management
- Safety protocol adherence
- Proactive and efficient
- Team Player
- Adaptability
- Computer Proficiency
- Fast Learner
- Leadership Skills
Languages
English
Advanced
EXTRA ACTIVITIES
Volunteering, Self-taught Graphic Design, Gardening, Cooking, Attending Events, Painting.
Timeline
Catering assistant
HCA Health care
2025.09 - 2026.03
Production operative
Pladis Mcvities
2025.08 - Current
Customer service advisor
Concentrix
2024.10 - 2025.07
MSc - Digital Marketing
University of Salford
2023.09 - 2024.09
Digital Marketing Manager
Online
2023.04 - 2025.03
Administration
Pak Angels Foundation School
2021.01 - 2023.01
Postgraduate Diploma - Business Administration
University of Punjab
BS - Computational Physics
University of Punjab