Hrishikesh Mukherjee
Kolkata,India
Summary
Experienced in commanding AI tools such as ChatGPT, InVideo.ai, Leonardo.ai, and Donna app to create high-quality outputs across various tasks. Skilled in crafting precise and optimized prompts, with a strong focus on efficiency and creativity. Seeking to leverage expertise in AI interaction and prompt engineering in a new role to help develop innovative solutions.
I crossed my late educational life with remarkable appreciations and scores.
I was appreciated by my managers and certified as one of the best suppprting agent and one of the super stars. in the tenurity of my work, most of the months I crossed the target and acheieved Exceed Expectation.
learned manythings and implimemted on my work to deliver the best for my team.
I was in a pilot batch for a new process and I was one of the top performer in the team.
Overview
1
1
Certificate
Work history
Support Executive
Genpact Hafeezpet
Hyderabad, India
10 2022 - Current
- Working for one of the Top 10 MNCs and the organization ranks in top 500 fortune company.
- Developed strong communication and problem-solving skills through handling customer queries and technical troubleshooting.
- Learned to quickly understand customer needs and craft responses that addressed their concerns in a clear and effective way, similar to crafting prompts for AI.
- Adapted to new tools and technology in a fast-paced environment, demonstrating an ability to learn and apply new systems efficiently.
- Support customers with their issues and challenges with maintained quality
- Assisted new/fresh collegues in order to help managers to run smooth operations.
- In charge of the own work delivery on time, with most accuracy and with proper meausrements.
- went out of the limitations and help the users for the customer satisfaction.
- Provided professional and helpful support to new and existing clients.
- Explained benefits and advantages of different product and service offerings to customers.
- Delivered exceptional service through proactive problem-solving and tailored product offerings.
- Audited emails and service levels to maintain high standards.
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
- Collaborated with tech specialists to resolve complex product issues.
- Handled live chat queries amd email queries within strict timeframe targets (SLA)
- Improved company processes by analysing customer feedback and service trends.
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
Education
High School - Hospitality Administration
The Neotia University
2018 - 2021
Skills
AI Tools Expertise:
Proficient in working with AI tools like ChatGPT, InVideoai, Leonardoai, and Donna app
Strong ability to create and refine detailed prompts for text, image, and video generation
Communication Skills:
Excellent written and verbal communication, honed through call center experience, to convey ideas clearly and precisely
Ability to understand user requirements and convert them into clear instructions (important for prompt engineering)
Problem-Solving:
Experience in troubleshooting customer issues and adapting to different tools and systems, useful for refining and optimizing prompts
Attention to Detail:
Sharp attention to detail in understanding and anticipating the needs of AI models
Other skills that I developed frrom my current organization :
- Refund processing
- Tech troubleshooting
- Exceptional customer service
- Support ticket management
- Understanding and Resolving user's issue
- Email writting
- Time Management
- Team Player
- Using AI tools for the best reuslts
- Integrity
Languages
English
Fluent
Bengali
Native
Hindi
Upper intermediate
Accomplishments
- Best scorer of the month
- Best assitant of the month
- Best support role of the month
- Top consistent key Player
Certification
Self-Learning in AI Prompt Engineering (Ongoing)
Actively studying the best practices of prompt engineering through online resources and hands-on experimentation with AI tools.
Engaging in prompt engineering communities to learn from industry experts and keep up with advancements in AI technology.
Timeline
Support Executive
Genpact Hafeezpet
10 2022 - Current
High School - Hospitality Administration
The Neotia University
2018 - 2021
My Project
AI Content Creator (Own Projects to learn)
2024
Music Production: Created 9 high-quality songs using Donna AI, exploring creative possibilities and pushing the boundaries of AI-assisted music composition w8th the help of my writing skills.
Video Production: Developed several videos by combining the capabilities of ChatGPT for script generation, Leonardo.ai for visuals, and InVideo.ai for video editing.
Prompt Testing: Experimented with different prompts and settings to test the limitations and accuracy of ChatGPT, refining prompts to maximize output quality across various creative tasks.
Cross-Tool Integration: Integrated multiple AI tools to achieve coherent and well-structured multimedia projects, optimizing workflows to produce efficient and professional-grade results.
My Project
AI Content Creator (Own Projects to learn)
2024
Music Production: Created 9 high-quality songs using Donna AI, exploring creative possibilities and pushing the boundaries of AI-assisted music composition w8th the help of my writing skills.
Video Production: Developed several videos by combining the capabilities of ChatGPT for script generation, Leonardo.ai for visuals, and InVideo.ai for video editing.
Prompt Testing: Experimented with different prompts and settings to test the limitations and accuracy of ChatGPT, refining prompts to maximize output quality across various creative tasks.
Cross-Tool Integration: Integrated multiple AI tools to achieve coherent and well-structured multimedia projects, optimizing workflows to produce efficient and professional-grade results.