Md Faruque Hossain
Prison Officer
London,ENG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over two and half year industry history.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Prison Officer
Ministry Of Justice
Feltham, LND
08.2021 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Managed Over 50 Prisoner for detailed work.
Postman
Royal Mail
Tottenham, LND
02.2020 - 07.2021
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs
Assistant Store Manager
Pizza Express
Beaconsfield, BKM
05.2019 - 01.2020
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased sales by 20% within 3 months of management
Customer Service Assistant
Sainsburys LTD
London, ENG
05.2017 - 08.2018
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Managed over 50 customers per hour in checkout.
Education
Level -1 - IT
Uxbridge College
Hayes 09.2016 - 06.2017
A level -
Talimul Ummah Cadet Madrasah
Dhaka 01.2014 - 04.2016
Skills
Suicide prevention training
Conflict resolution skills
Central and pod control
Safety and security
Inmate behavior modification tactics
Emergency Response
Crisis intervention training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Prison Officer
Ministry Of Justice
08.2021 - Current
Postman
Royal Mail
02.2020 - 07.2021
Assistant Store Manager
Pizza Express
05.2019 - 01.2020
Customer Service Assistant
Sainsburys LTD
05.2017 - 08.2018
Level -1 - IT
Uxbridge College
09.2016 - 06.2017
A level -
Talimul Ummah Cadet Madrasah
01.2014 - 04.2016