Hope Morgan

Customer Service: Effectively interacting with customers,
answering inquiries, and providing information about products and
services.
Problem-Solving: Addressing customer complaints and resolving
issues promptly and efficiently.
Familiarity with Products: Understanding the features, benefits,
and locations of products within the store.
Stock Management: Monitoring stock levels, restocking shelves,
and ensuring products are displayed neatly and attractively.

Professionalism: Maintaining a courteous and friendly demeanor at all
times to create a positive impression.
Problem-Solving: Addressing guest complaints and issues promptly and
effectively, ensuring a satisfactory resolution.
Patience: Remaining calm and composed, especially when dealing with
difficult situations or demanding guests.
Hotel Management Software: Proficiency in using reservation and
management systems to handle bookings, check-ins, and check-outs. Multitasking: Managing various administrative tasks simultaneously,
such as answering phones, responding to emails, and assisting walk-in
guests.

• Recorded contact information of customers and potential customers in the internal database.
• Displayed excellent sales skills and an understanding of how to leverage abilities to exceed quotas.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialling.
• Answered calls, took messages, and transferred calls to the correct individuals.
• Completed daily cold calling and outreach to build a sales pipeline.