Hope Collins
Portadow,Armagh
Summary
Approachable and skilled barista with extensive expertise in coffee preparation and customer service. Demonstrates strong teamwork, leadership, and efficient task management abilities. Possesses excellent written and verbal communication skills, a flexible work approach, and adept issue resolution capabilities. Eager to learn and continuously improve. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
2
2
years of professional experience
Work History
Barista
ARCADE Coffee NI
Laurelvale
01.2023 - 01.2025
- Company Overview: It is a small, family-owned business
- Currently work part-time as barista in coffee truck in Laurelvale
- Assumed leadership responsibilities as initial hire when working with other employees
- Developed ability to work swiftly and maintain composure under stress both when working independently or as part of a team
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty, refining my customer service abilities
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Barista and Waitress
The Thatch Restaurant and Coffee Lounge
Portadown, Armagh City Banbridge and Craigavon
09.2022 - 12.2022
- Served customers efficiently as barista and waitress in the Thatch Restaurant and Coffee Lounge in Ballydougan Pottery
- Developed exceptional customer service skills in a fast-paced environment and gained valuable experience working as part of a team to deliver excellent service
Education
Bachelor of Science - Psychology
Queen's University Belfast
Belfast 09/2024 -
A Levels - Chemistry, Mathematics, Psychology
Portadown College
Portadown, Armagh City Banbridge and Craigavon 09/2022 - 06/2024
GCSEs -
Portadown College
Portadown, Armagh City Banbridge and Craigavon 09/2020 - 06/2022
Skills
- Teamwork
- Coffee preparation and customer service
- Efficient task management
- Barista Expertise and Interpersonal Skills
- Leadership
- Eager to learn
- Written and verbal communication skills
- Flexible Work Approach
- Issue resolution skills
References
References available upon request.
Volunteering
- I have volunteered for six years as a leader at the kids club at my church, improving my communication abilities and developing my patience for social interactions.
- Recently I have begun volunteering with Reach Mentoring, going into schools and working with young people who are struggling. This experience has developed my interpersonal skills and my relationship building abilities.
Timeline
Barista
ARCADE Coffee NI
01.2023 - 01.2025
Barista and Waitress
The Thatch Restaurant and Coffee Lounge
09.2022 - 12.2022
Bachelor of Science - Psychology
Queen's University Belfast
09/2024 -
A Levels - Chemistry, Mathematics, Psychology
Portadown College
09/2022 - 06/2024
GCSEs -
Portadown College
09/2020 - 06/2022
Similar Profiles
Joshua BracamonteJoshua Bracamonte
Wholesale/Barback/Dishwasher at Arcade Coffee RoastersWholesale/Barback/Dishwasher at Arcade Coffee Roasters
Gwen CzarnikGwen Czarnik
General Manager at Summit Coffee Grove ArcadeGeneral Manager at Summit Coffee Grove Arcade
Myat Noee KyawMyat Noee Kyaw
Waitress at Ni Hao BarWaitress at Ni Hao Bar