Mihaela Stoycheva

In Wilson's Country LTD, I am working part-time as a production operative worker. However, I am given the opportunity to develop my HR skills and gain experience in that department. At the moment, I am helping the HR manager to create new systematic withdrawal plan.

In Armagh Roma Traveller Support Office, I was doing my work experience, required from college. I was providing customer service to customers who couldn't speak English. I was helping them to deal with daily things such as booking appointments, contacting institutions such as DVLA, DHSC etc. I gained a customer service experience and I learned that I have to be patient with the clients, listen them carefully and feel empathy to their problems so they could feel satisfied with my service. I also supported the tutor who ran the ESOL class.