Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Honesto Garrido

Edinburgh,GB

Summary

Passionate and experienced hospitality professional with extensive front-of-house experience in high-pressure environments. Adept at providing exceptional customer service, managing guest relations, and maintaining the highest standards of service. Enthusiastic team player with a proactive approach to problem-solving, ensuring a smooth and enjoyable customer experience.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Prestonfield House, Senior Waiter

bryangillespie@prestonfield.com
Edinburgh, Prestonfield
02.2024 - 02.2025
  • Luxury Client Interaction & Relationship Building: Delivered five-star service to high-profile guests, tailoring experiences to individual needs, fostering an atmosphere of exclusivity and satisfaction.
  • Fast-Paced Environment & Multitasking: Managed multiple tables at once whilst still maintaining attention to detail and adapting quickly to changing demands.
  • Client Needs Analysis & Satisfaction: Proactively recognized and addressed guest needs, to craft seamless and unforgettable dining experiences, fostering strong relationships and enhancing the establishment's reputation for outstanding guest service.
  • Experienced around the Bar: When times became busy I would help around the bar in pouring and serving drinks. This experience allowed me to become bar trained and improved my ability to work in a high pressure environment.

Airbnb Guest Host

janemacsorley@hotmail.com
Edinburgh, Midlothian
01.2023 - Current
  • Improved Guest Experience: Engaged consistently with guests to identify their tastes and wishes, achieving a 96.5% positive feedback rate.


  • Issue Management: Took initiative to resolve challenges, including unexpected cancellations and service inquiries, which minimized disruptions and maintained high levels of customer satisfaction.


  • Sales-Focused Approach: Utilized every guest interaction to highlight local attractions, dining options, and entertainment events such as the Fringe festival.

Local Tour Guide

info@standrewscollege.com
Edinburgh, City Centre
05.2023 - 09.2023
  • Conducted guided walking tours around Edinburgh, engaging groups and crafting memorable experiences while sharing knowledge about the city’s rich history. Cultivated strong public speaking skills.


  • Communication Skills: Conducting these type of tours requires clear and engaging communication to effectively convey information and keep the audience interested. This ability to articulate ideas and connect with diverse groups of people helped me develop a relationship with the customers.


  • Problem-Solving & Adaptability: Navigated logistical challenges such as weather disruptions and last-minute itinerary changes with professionalism.
  • Customer Engagement: Working closely with tourists, I honed my ability to understand and respond to customer preferences. This aided me in creating trust with my clients.


German Teacher

thomas.kane@bruntsfield.edin.sch.uk
Edinburgh, Bruntsfield
09.2023 - 04.2024
  • Effective Communication Skills: Teaching a language requires the ability to teach a extensive and unknown subject in a clear and understandable manner.


  • Public Speaking Skills: Developed and presented engaging lessons to maintain student interest and participation.


  • Engagement & Teamwork: Encouraged collaboration, interaction, and critical thinking among students, creating an inclusive and effective learning environment.

Bookstore Specialist and Advisor

carmenavanti@gmail.com
Madrid, Chamartín
10.2021 - 07.2022
  • Customer Service Excellence: In my role, I interacted with customers daily, helping them find novels and answering and queries they had. Working in a book shop certainly improved my ability to provide excellent customer service and create a positive shopping experience for customers.


  • Personalized Recommendations: My ability to assess customer preferences and make tailored recommendations enhanced customer satisfaction.

Education

NPLQ Lifeguard Qualification -

RLSS UK

Professional Waterpolo Coach -

Scottish Swimming
Stirling

Silver Duke of Edinburgh Award -

Duke of Edinburgh
09.2022 - 03.2024

Grade 6 - Electric Guitar

Rockschool
10.2023 - 05.2024

Higher Grade A - English

Scottish Qualifications Authority

Higher Grade A - Mathematics

Scottish Qualifications Authority

Higher Grade A - Spanish

Scottish Qualifications Authority

Higher Grade A - Business

Scottish Qualifications Authority

Higher Grade A - German

Scottish Qualifications Authority

Higher Grade B - Human Biology

Scottish Qualifications Authority

Skills

  • Strong verbal communication and interpersonal skills


  • Fluent in English, Spanish, and German – enhancing interactions with international guests


  • Bar Trained


  • Confident in managing large crowds

Languages

English
Proficient (C2)
Spanish
Proficient (C2)
German
Upper intermediate

Timeline

Prestonfield House, Senior Waiter

bryangillespie@prestonfield.com
02.2024 - 02.2025

Grade 6 - Electric Guitar

Rockschool
10.2023 - 05.2024

German Teacher

thomas.kane@bruntsfield.edin.sch.uk
09.2023 - 04.2024

Local Tour Guide

info@standrewscollege.com
05.2023 - 09.2023

Airbnb Guest Host

janemacsorley@hotmail.com
01.2023 - Current

Silver Duke of Edinburgh Award -

Duke of Edinburgh
09.2022 - 03.2024

Bookstore Specialist and Advisor

carmenavanti@gmail.com
10.2021 - 07.2022

NPLQ Lifeguard Qualification -

RLSS UK

Professional Waterpolo Coach -

Scottish Swimming

Higher Grade A - English

Scottish Qualifications Authority

Higher Grade A - Mathematics

Scottish Qualifications Authority

Higher Grade A - Spanish

Scottish Qualifications Authority

Higher Grade A - Business

Scottish Qualifications Authority

Higher Grade A - German

Scottish Qualifications Authority

Higher Grade B - Human Biology

Scottish Qualifications Authority

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Honesto Garrido