Honesto Garrido
Edinburgh,GB
Summary
Passionate and experienced hospitality professional with extensive front-of-house experience in high-pressure environments. Adept at providing exceptional customer service, managing guest relations, and maintaining the highest standards of service. Enthusiastic team player with a proactive approach to problem-solving, ensuring a smooth and enjoyable customer experience.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Prestonfield House, Senior Waiter
bryangillespie@prestonfield.com
Edinburgh, Prestonfield
2024.02 - 2025.02
- Luxury Client Interaction & Relationship Building: Delivered five-star service to high-profile guests, tailoring experiences to individual needs, fostering an atmosphere of exclusivity and satisfaction.
- Fast-Paced Environment & Multitasking: Managed multiple tables at once whilst still maintaining attention to detail and adapting quickly to changing demands.
- Client Needs Analysis & Satisfaction: Proactively recognized and addressed guest needs, to craft seamless and unforgettable dining experiences, fostering strong relationships and enhancing the establishment's reputation for outstanding guest service.
- Experienced around the Bar: When times became busy I would help around the bar in pouring and serving drinks. This experience allowed me to become bar trained and improved my ability to work in a high pressure environment.
Airbnb Guest Host
janemacsorley@hotmail.com
Edinburgh, Midlothian
2023.01 - Current
- Improved Guest Experience: Engaged consistently with guests to identify their tastes and wishes, achieving a 96.5% positive feedback rate.
- Issue Management: Took initiative to resolve challenges, including unexpected cancellations and service inquiries, which minimized disruptions and maintained high levels of customer satisfaction.
- Sales-Focused Approach: Utilized every guest interaction to highlight local attractions, dining options, and entertainment events such as the Fringe festival.
Local Tour Guide
info@standrewscollege.com
Edinburgh, City Centre
2023.05 - 2023.09
- Conducted guided walking tours around Edinburgh, engaging groups and crafting memorable experiences while sharing knowledge about the city’s rich history. Cultivated strong public speaking skills.
- Communication Skills: Conducting these type of tours requires clear and engaging communication to effectively convey information and keep the audience interested. This ability to articulate ideas and connect with diverse groups of people helped me develop a relationship with the customers.
- Problem-Solving & Adaptability: Navigated logistical challenges such as weather disruptions and last-minute itinerary changes with professionalism.
- Customer Engagement: Working closely with tourists, I honed my ability to understand and respond to customer preferences. This aided me in creating trust with my clients.
German Teacher
thomas.kane@bruntsfield.edin.sch.uk
Edinburgh, Bruntsfield
2023.09 - 2024.04
- Effective Communication Skills: Teaching a language requires the ability to teach a extensive and unknown subject in a clear and understandable manner.
- Public Speaking Skills: Developed and presented engaging lessons to maintain student interest and participation.
- Engagement & Teamwork: Encouraged collaboration, interaction, and critical thinking among students, creating an inclusive and effective learning environment.
Bookstore Specialist and Advisor
carmenavanti@gmail.com
Madrid, Chamartín
2021.10 - 2022.07
- Customer Service Excellence: In my role, I interacted with customers daily, helping them find novels and answering and queries they had. Working in a book shop certainly improved my ability to provide excellent customer service and create a positive shopping experience for customers.
- Personalized Recommendations: My ability to assess customer preferences and make tailored recommendations enhanced customer satisfaction.
Education
NPLQ Lifeguard Qualification -
RLSS UK
Professional Waterpolo Coach -
Scottish Swimming
StirlingSilver Duke of Edinburgh Award -
Duke of Edinburgh
2022.09 - 2024.03
Grade 6 - Electric Guitar
Rockschool
2023.10 - 2024.05
Higher Grade A - English
Scottish Qualifications Authority
Higher Grade A - Mathematics
Scottish Qualifications Authority
Higher Grade A - Spanish
Scottish Qualifications Authority
Higher Grade A - Business
Scottish Qualifications Authority
Higher Grade A - German
Scottish Qualifications Authority
Higher Grade B - Human Biology
Scottish Qualifications Authority
Skills
- Strong verbal communication and interpersonal skills
- Fluent in English, Spanish, and German – enhancing interactions with international guests
- Bar Trained
- Confident in managing large crowds
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
German
Upper intermediate
Timeline
Prestonfield House, Senior Waiter
bryangillespie@prestonfield.com
2024.02 - 2025.02
Grade 6 - Electric Guitar
Rockschool
2023.10 - 2024.05
German Teacher
thomas.kane@bruntsfield.edin.sch.uk
2023.09 - 2024.04
Local Tour Guide
info@standrewscollege.com
2023.05 - 2023.09
Airbnb Guest Host
janemacsorley@hotmail.com
2023.01 - Current
Silver Duke of Edinburgh Award -
Duke of Edinburgh
2022.09 - 2024.03
Bookstore Specialist and Advisor
carmenavanti@gmail.com
2021.10 - 2022.07
NPLQ Lifeguard Qualification -
RLSS UK
Professional Waterpolo Coach -
Scottish Swimming
Higher Grade A - English
Scottish Qualifications Authority
Higher Grade A - Mathematics
Scottish Qualifications Authority
Higher Grade A - Spanish
Scottish Qualifications Authority
Higher Grade A - Business
Scottish Qualifications Authority
Higher Grade A - German
Scottish Qualifications Authority
Higher Grade B - Human Biology
Scottish Qualifications Authority