Holly Mia Stokoe
Farnsfield
Summary
A dedicated professional with expertise in the travel and tourism industries, known for delivering high levels of customer service and effective social media communication. Demonstrates strong attention to detail, timekeeping, and self-motivation, contributing to successful team collaborations. Committed to leveraging skills in customer service and industry knowledge to drive organisational success and enhance client experiences.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front of House Supervisor
Le Petit Vert Restaurant
2023.11 - 2026.02
- Managing multiple team members while on shift to ensure high levels of customer service
- Overseeing food presentation and quality control
- Delivering high-level customer service in a busy hospitality workplace
- Opening & closing the business – Key Holder
- Cashing up at the end of day
- Trained and supported new staff
- Handle customer queries and any complaints to a high standard
- Strong sales skills in a targeted environment
- Reference available on request: Mr James & Mrs Jennifer Aspell – hello@lepetitvert.co.uk
Waitress
Woodberry Teahouse Café & Shop
Farnsfield
2021.05 - 2023.04
- Part-time role whilst studying
Education
GCSEs - Mathematics, English Language
The Minster School
Southwell 2016.09 - 2021.06
Level 3 City & Guilds Diploma - The Aviation Environment
Nottingham College
Nottingham 2021.09 - 2023.05
Skills
- Working as a team member
- Delivering high levels of Customer Service
- Time keeping
- Attention to detail
- Self-Motivation / Dedication
- Social media communication
- Knowledge of the travel and tourism industries
Certification
- Clean Driving Licence.
- Emergency First Aid at Work Course (November 2024)
Additional References
James Aspell - current employer
Nigel, Rogers, Captain, Jet2
Dance
RAD Primary in Dance Class Award, RAD Grade 2 Ballet Exam, RAD Grade 3 Ballet Exam, IDTA Modern Jazz – Preliminary, IDTA Modern Jazz – Juvenile
Timeline
Front of House Supervisor
Le Petit Vert Restaurant
2023.11 - 2026.02
Level 3 City & Guilds Diploma - The Aviation Environment
Nottingham College
2021.09 - 2023.05
Waitress
Woodberry Teahouse Café & Shop
2021.05 - 2023.04
GCSEs - Mathematics, English Language
The Minster School
2016.09 - 2021.06