Louise Bradburn

I lead front of house operations during service, coordinating staff, and ensuring seamless collaboration with the kitchen team. I manage table turnover, reservations and seating plans to optimize guests experience, whilst delivering excellent customer service. I handle guest quires and resolve issues promptly to ensure a positive dinning experience.

I help oversee stock control and conduct regular stock taking to maintain inventory levels to support operations.

I also handle cash and card transactions, ensuring accurate till management and adherence to financial procedures.

As a qualified member of cabin crew, I worked across both long and short haul operations, delivering exceptional customer service while ensuring the highest standards of passenger safety and wellbeing.

I was fully trained in Silver service for First Class and completed annual certification in British Airways First Aid.

Cabin positions varied across each flight, with frequent assignment as galley lead, where I used my experience to lead by example, mentor junior crew and support the smooth running of onboard service.

Across all roles, I have strong time management, teamwork and excellent customer service.