Holly Ashe
Preston ,Lancashire
Summary
Highly motivated, friendly and ambitious undergraduate currently studying an FdSc in Motorsport Business Management and Logistics, with strong hands-on industry experience in administration, event support and customer service.
Experienced in Front-of-House roles, Health and Safety compliance, booking creation and processing, and documentation and stock management. Confident in managing customer interactions and resolving queries in fast-paced environments. Currently undertaking Duty Manager training with TeamSport Karting to develop further skills in organisation, leadership and operational management.
Confident in teamwork, with a strong passion for friendly communication, attention to detail and a focus on delivering positive guest experiences. Passionate and interested in applying these skills to a motorsport or heritage environment and contributing to creating a memorable, smooth and efficient experience in all public-facing operations.
Overview
1
1
Certification
6
6
years of post-secondary education
2
2
years of professional experience
Work history
Customer Service Operative, Marshal and Instructor
TeamSport Karting
Warrington, Cheshire
2025.09 - Current
- Deliver customer service in high-volume, fast-paced environments, seeing around 160-200 customers per weekend day.
- Process bookings, payments and customer enquiries using BMI Booking Systems.
- Maintain accurate records and operational documentation regarding venue and customer data.
- Currently undertaking Duty Manager training (operations, performance and revenue monitoring, and compliance).
- Deliver Motorsport UK coaching and safety briefings, ensuring procedures are acknowledged to customers and track rules were understood.
- Support group events, corporate bookings and national competitions.
- Promote memberships and products through customer engagement and upselling to promote customer retention and awareness. For example, produced £2,772.60 worth of upsells in March.
- Resolve customer enquiries and complaints professionally.
- Train and support new staff members.
- Front of House Operations, from opening and closing the venue to greeting customers on arrival or throughout their event experience.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Ensured stock replenishment in a timely manner to maintain product availability and health and safety.
- Performed routine track inspections and safety checks, and flagged any hazards to customers or the management team.
- Checked guest satisfaction regularly through hosting, addressing any issues promptly.
- Provided first aid response when necessary; ensuring safety is met throughout all track operations.
- Conducted CPR and First Aid training courses for safety compliance.
- Monitored trends in customer behaviour with keen attention to detail, especially when reviewing monthly upsells spreadsheets.
- Prepared detailed incident reports for accurate documentation purposes and marshalled public race events.
Host/ Marshal and Sales Operative
TeamSport Karting
Preston, Lancashire
2024.08 - 2025.09
- Managed bookings, payments and customer enquiries.
- Maintained accurate data records and booking systems and coordinated with management on performance and operational information.
- Assisted in planning and delivery of special events, such as stag dos, birthdays, corporate bookings and Academy sessions.
- Generated large quantities of upselling and membership sales through listening to customer needs and preferences to produce customer-tailored recommendations/ advice. Produced average of £1500-2000 in upsells per month.
- Built strong customer relationships with and encouraged repeat business through personalised guest experiences and hosting.
- Handled complaints and resolved issues professionally.
- Balanced multiple roles simultaneously whilst providing high-quality customer service and task efficiency.
- Worked effectively in a fast-paced, high-adrenaline environment while prioritising safety.
- Assisted with stock control and organisation of front-of-house areas.
- Trained new staff and marshals and directed event sessions.
- Delivered Academy coaching sessions and communicated progress to parents/guardians.
- Resolved customer and employee complaints, maintaining visitor satisfaction and workforce effectiveness.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates, especially throughout the children's karting academy sessions.
- Provided personalised instruction and tutoring based on guest strengths and abilities during Race Academy and Motorsport UK Girls Karting Academy events.
Education
Foundation Degree in Science - Motorsport Business Management and Logistics
Myerscough University Centre
Preston, Lancashire 2025.09 -
A-Levels - Modern History
Cardinal Newman College
Preston, Lancashire 2023.09 - 2024.09
GCSEs - Stated Below.
Our Lady's Catholic High School
Preston, Lancashire 2018.09 - 2023.07
Skills
- Business administration and booking systems management
- Hostess experience in delivering outstanding customer service & visitor engagement
- Event coordination and organisation
- Professional communication across Microsoft and In-Person Scenarios
- Data entry, documentation and record keeping
- Financial and venue processes involved in event reservations
- Performance monitoring and information distribution
- Upselling practices and long-term experience in guest relations
- Sensible problem solving
- Teamwork, staff care & staff training
- Commercial awareness and task prioritisation
- Health & Safety compliance and positive attitude
- Passion for attention-to-detail and time optimisation
- Open and closing procedures and stock monitoring
- Communication with diverse groups from education, special events and management
- Hospitality management and safety
- First Aid Trained and DBS Certified
- Company policy enforcement and friendly presentation in all Front-Of-House operations
- Quick incident response to track or venue operations
Affiliations
- History and visiting museums and heritage sites, stemmed from the age of seven.
- Motorsport and Kart Racing
- Netball
Certification
First Aid Trained and DBS Certified.
Motorsport UK Marshal and Event Officer License.
Full UK Manual Driving License.
Accomplishments
Motorsport UK and TeamSport Karting Academy Instructor (ages 8-15 years).
Worked during Motorsport UK's British Indoor Karting Championship National Finals
Currently undertaking Duty Management Training.
Received the Sue Dean Writing Award
Won Student of the Year Art award for three consecutive years (2019, 2020, 2021).
Awarded Employee of the Month January 2025 and TeamSport Values award 2X (internal TeamSport Preston award presentation) .
Nominated by colleagues for track values champion 2025 with TeamSport Karting Preston.
Oversaw and instructed Discover Your Drive F1 Academy operations in 2024 and Girls Karting Academy in 2025/ 2026.
References
References available upon request.
Timeline
Customer Service Operative, Marshal and Instructor
TeamSport Karting
2025.09 - Current
Foundation Degree in Science - Motorsport Business Management and Logistics
Myerscough University Centre
2025.09 -
Host/ Marshal and Sales Operative
TeamSport Karting
2024.08 - 2025.09
A-Levels - Modern History
Cardinal Newman College
2023.09 - 2024.09
GCSEs - Stated Below.
Our Lady's Catholic High School
2018.09 - 2023.07