Holly Saunders

• Support project managers in delivering events from planning through to on-site execution and post-event evaluation.
• Coordinated event logistics, including crew travel, accommodation, suppliers, sourcing and delegate registration management.
• Assisted with project planning, budgeting awareness, supplier negotiations, and maintaining accurate project documentation.
• Provided on-site event support, ensuring smooth operations, problem-solving under pressure, and delivering high-quality client experiences.

• Managed shift operations whilst ensuring customer satisfaction.
• Monitored cash registers and transactions, reducing instances of financial discrepancies.
• Provided constructive feedback to employees, encouraging professional growth and development.

• Contracted at private events (Cisco Live 2023) and public events (Australian Open and Melbourne Grand Prix) representing the company.
• Polestar; Working as a Space Specialist in a high traffic retail space inside a large shopping centre.
• Provide a tailored experience based upon guests’ specific interests and agenda.
• Educate and create intrigue with guests through answering their questions, demonstrating a deep understanding of Polestar products and services.

• Supervised the food pass expo during peak periods, ensuring efficient and timely food handling to maintain quality standards.
• Managed the cocktail dispensing station during high-demand hours, particularly on weekends, optimising service efficiency and customer satisfaction.
• Conducted training for new staff of bar operations, mixology techniques, and brand presentation standards, enhancing team competency and service quality.
• Oversaw restocking procedures post-busy nights and events, ensuring a well prepared bar setup for subsequent operations.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Promoted high standards through personal example to help each member understand expected behaviours and standards.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Kept bar presentable and well-stocked to meet customer needs.
• Upsold menu items to customers, driving up per sale revenues and maximising profits.

• Closed out cash register and prepared cashier report at close of business.
• Improved customer service rankings by resolving issues quickly and accurately.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Mixed work experience including job roles at:

• JD Sports, IKEA, Compass Service - SEC and Tesco

Volunteer and intern placements such as:

• Glasgow Caledonian Cold Case Unit, Way Out West Festival Gothenburg and AKQA Gothenburg