Summary
Overview
Work History
Education
Skills
Custom
Timeline
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NICHOLA AINSLIE

Summary

Motivated Administrative Coordinator with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines. Flexible and hardworking in deadline-driven environments. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Project Coordinator

Finesse Consulting Engineers
Christchurch, New Zealand
10.2022 - 04.2023
  • Assisting Structural Engineers in preparation of their reports and documentation
  • Documentation review, research of project property via council files and historic aerial photography
  • Liaising with clients, territorial authority and subcontractors as required
  • Coordinating inspections and meeting times and providing provisional dates, whilst avoiding double booking
  • Setting up new projects, using and maintaining information on Workflow Max project management tool, including project progress.

Logistics Coordinator

Afghan Resettlement Response Immigration NZ
Christchurch, New Zealand
12.2021 - 10.2022
  • Collecting completed Tenancy Agreements and relevant documents
  • Ordering and arranging delivery of furniture
  • Liaising with Red Cross and Family Navigators
  • Liaising with Landlords and families
  • Booking family transport
  • Booking of accommodation
  • Liaising with MSD re Bond and rent payments
  • Updating and creating various data spreadsheets
  • Working with Operations team and various team leads
  • Locating and updating information on AMS
  • Liaising with other ministerial departments, MFAT to arrange arrivals and transport being one
  • General Admin.



Client Service Advisor/Case Manager Support

MBIE
Christchurch, New Zealand
09.2018 - 12.2021
  • First point of contact for homeowners that have been unable to resolve their Earthquake Claims
  • Documented all customers’ inquiries and comments thoroughly and quickly
  • Assisting Settlement Support Brokers with admin duties and assisting in planning the day ahead
  • Ensured Superior client experience by addressing concerns, demonstrating empathy and resolving problems swiftly
  • Gathered sensitive information to update client profiles and help them in their way to resolution
  • Responded to all client inquiries thoroughly and professionally
  • Determined client needs by asking relevant questions and listening actively to responses
  • Attending Site visits
  • Meeting with clients, builders and engineers
  • Assisting Case Managers with their day-to-day schedules.

Senior CSR/Aerodrive Car Rental

Christchurch Airport
Christchurch, New Zealand
08.2017 - 08.2018
  • Answering Calls and addressing customer enquiries, solving problems and providing new product information
  • Greet customers entering the branch and ascertain what each customer wants or needs in order to make their experience with us a good one
  • Describe product to customer and accurately explain details of contract and products that we have on offer
  • Earned management trust by serving as a key holder, responsibly opening and closing and carrying out end of day DRW Balance
  • Politely assist customers in person and via telephone
  • Provide an elevated customer experience to generate a loyal clientele
  • Handle daily heavy flow of paperwork and liaise with head office to arrange purchase orders for COF, REGO, Maintenance and repairs to damaged vehicles
  • Keep in contact with local workshops to arrange repairs, Warrant of Fitness, Registrations and all general maintenance of vehicles
  • Checking over vehicles on return for damage and assisting customer to complete the relevant paperwork
  • Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Radiology Receptionist

Insight Clinical Imaging
Joondalup, Western Australia
05.2016 - 06.2017
  • Correctly coded and billed medical claims for various hospital and nursing facilities
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
  • Expertly transcribed medical reports for a variety of physicians in a hospital setting
  • Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
  • Located, checked in and pulled medical records for appointments and incomplete patient charts
  • Received and processed medical records requests
  • Answered an average of 120 calls per day by addressing patient inquiries, solving problems and providing new product information
  • Politely assisted patients in person and via telephone.

Customer Relations Officer/Service Advisor

Wangara Kia and Suzuki (AHG)
Perth, Western Australia
03.2008 - 04.2016
  • Assisting customers before and after their vehicle service Reception duties for Service Department
  • Working on Microsoft Word and Excel to log all contact with customers
  • Follow up on customer queries and complaint handling
  • Assisting Service Advisors and Service Manager with day to day running of Service Department
  • Greeted customers entering the store and ensured a positive experience
  • Described product to customers and accurately explained details and care of merchandise
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer experience to generate a loyal clientele
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Ensured superior customer experience by addressing customer concerns and demonstrating empathy and resolving problems on the spot
  • Built long-term customer relationships and advised customers on purchases and promotions.

Education

High School Diploma - Years 1 - 5

Vale of Leven Academy
Alexandria, West Dunbartonshire
08.1981 - 12.1986

Skills

  • Exceptional communication skills
  • Strong client relations
  • Customer-focused
  • Exceptional telephone etiquette
  • Adherence to high customer service standards
  • Excellent time management skills
  • Exceptional interpersonal communication
  • Proven Ability to multi-task with high level of organisation and time management
  • Self-motivated and results driven with strong work ethic
  • Thrive in high pressure challenging work environment
  • Inner drive to succeed, coupled with highly motivated and positive attitude
  • Committed to undertaking further training with ability to acquire new skills quickly and easily
  • Excellent communication and interpersonal skills with extensive experience and nurturing relationships with people at all levels
  • Active, helpful and contributing team member, with ability to work productively unsupervised
  • Enjoys variety and diversity, keen desire to undertake new challenges

Custom

  • Music
  • Reading
  • Travelling
  • Socialising
  • Spending time with Family and Friends
  • Walking my Great Danes

Timeline

Project Coordinator

Finesse Consulting Engineers
10.2022 - 04.2023

Logistics Coordinator

Afghan Resettlement Response Immigration NZ
12.2021 - 10.2022

Client Service Advisor/Case Manager Support

MBIE
09.2018 - 12.2021

Senior CSR/Aerodrive Car Rental

Christchurch Airport
08.2017 - 08.2018

Radiology Receptionist

Insight Clinical Imaging
05.2016 - 06.2017

Customer Relations Officer/Service Advisor

Wangara Kia and Suzuki (AHG)
03.2008 - 04.2016

High School Diploma - Years 1 - 5

Vale of Leven Academy
08.1981 - 12.1986

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NICHOLA AINSLIE