HOLLY NEWMAN
DUDLEY
Summary
Hardworking and an enthusiastic professional with experience in providing high-level administrative and customer service support. A reliable individual with excellent communication skills
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Business Support Assistant
West Midlands Police
11.2025 - Current
- Handle incoming calls and emails for the Camera Enforcement Unit
- Investigate foreign nominations
- Produce court statements when a case has been processed
- Manage admissions and nominations for speeding offences, including sending correspondence out when the wrong information has been given
Receptionist
The Dudley Group NHS Foundation
Dudley
05.2025 - 10.2025
- Greeting patients and visitors, booking them on the system, and collecting any necessary details
- Maintaining patient confidentiality in line with the Data Protection Act
- Scanning and filing patient documents, and managing discharge paperwork
- Tracking incoming ambulances and booking them in ready for triage
EMERGENCY DEPARTMENT RECEPTIONIST
DUDLEY GROUP NHS FOUNDATION TRUST
05.2025 - 10.2025
- Greeting patients and visitors, booking them on the system, and collecting any necessary details
- Assisting with triage to help prioritise patients based on the seriousness of their condition
- Maintaining patient confidentiality in line with the Data Protection Act
- Scan and file patient documents, and manage discharge paperwork
- Tracking incoming ambulances and booking them in ready for triage
LEARNER SERVICES ASSISTANT
DUDLEY COLLEGE OF TECHNOLOGY
07.2024 - 05.2025
- Contributed to information, advice, and guidance services for current and potential learners
- Carried out routine administrative tasks, including the inputting of client records
- Supported the college's recruitment efforts
- Took responsibility for ensuring all students are secure and safe in the college environment
- Having an awareness of safeguarding policies to protect young and vulnerable students
RETAIL TEAM LEADER
UNIVERSITY OF NOTTINGHAM
03.2024 - 06.2024
- Keyholder responsibilities
- Trained and supervised retail staff
- Assisted in interviewing new staff members
- Cash handling
RETAIL ASSISTANT
UNIVERSITY OF NOTTINGHAM
09.2023 - 03.2024
- Completed daily store opening and closing tasks
- Assisted customers on the sales floor
SALES ASSISTANT
PRIMARK
06.2023 - 09.2023
- Assisted with store deliveries
- Served customers on the till including purchases, refunds, and exchanges
- Maintained a well-stocked sales floor
SALES ASSISTANT
PRIMARK
07.2022 - 09.2022
- Assisted with store deliveries
- Served customers on the till including purchases, refunds, and exchanges
- Maintained a well-stocked sales floor
SALES ASSISTANT
PRIMARK
11.2019 - 08.2021
- Assisted with store deliveries
- Served customers on the till including purchases, refunds, and exchanges
- Maintained a well-stocked sales floor
Education
HISTORY BA -
UNIVERSITY OF NOTTINGHAM
09.2021 - 05.2024
A LEVELS - Sociology, Media Studies, History
DUDLEY SIXTH
09.2019 - 06.2021
GCSES - English Literature, English Language, Mathematics
THE WORDSLEY SCHOOL
09.2012 - 06.2019
Skills
- MICROSOFT OFFICE
- CUSTOMER SERVICE
- ORGANISATION AND EFFICIENCY
- DATA CONFIDENTIALITY
- PROBLEM SOLVING
Timeline
Business Support Assistant
West Midlands Police
11.2025 - Current
Receptionist
The Dudley Group NHS Foundation
05.2025 - 10.2025
EMERGENCY DEPARTMENT RECEPTIONIST
DUDLEY GROUP NHS FOUNDATION TRUST
05.2025 - 10.2025
LEARNER SERVICES ASSISTANT
DUDLEY COLLEGE OF TECHNOLOGY
07.2024 - 05.2025
RETAIL TEAM LEADER
UNIVERSITY OF NOTTINGHAM
03.2024 - 06.2024
RETAIL ASSISTANT
UNIVERSITY OF NOTTINGHAM
09.2023 - 03.2024
SALES ASSISTANT
PRIMARK
06.2023 - 09.2023
SALES ASSISTANT
PRIMARK
07.2022 - 09.2022
HISTORY BA -
UNIVERSITY OF NOTTINGHAM
09.2021 - 05.2024
SALES ASSISTANT
PRIMARK
11.2019 - 08.2021
A LEVELS - Sociology, Media Studies, History
DUDLEY SIXTH
09.2019 - 06.2021
GCSES - English Literature, English Language, Mathematics
THE WORDSLEY SCHOOL
09.2012 - 06.2019