Shaswati Guha Thakurta

• Managed data entry tasks for accurate record-keeping.
• Handled client correspondence to foster positive relationships.
• Assisted in budget tracking to reduce excess spending.
• Coordinated travel plans for successful business trips.

• Teaching Assistant in main-stream and SEN
• Supervised students in wider school environments.
• Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
• Drove social, emotional, intellectual and physical development through age-appropriate activities.

• Working as a Teaching Assistant

• Provided outstanding customer service over phone calls on a daily basis.
• Processed payment, invoice and other customer related documents.
• Utilised a variety of customer service software program to improve efficiency and customer satisfaction.
• Maintained and updated customer records in accordance with company policy.
• Resolved complaints with proactive problem-solving and analysis.
• Responded to customer queries in timely and professional manner.
• Built positive customer rapport through friendly, professional communication.

• Led the establishment and operation of the PMO, ensuring alignment with organizational objectives and priorities.
• Developed and implemented project management processes, standards, and templates to streamline project execution and improve efficiency.
• Oversaw project billing and budgeting processes, ensuring accurate tracking of project expenses and revenue.

I have a strong background in customer support for EDFE chat process in BPO and also in Billing(SAP and Client) with a focus on various critical areas of expertise. My primary area of work has centered around statutory reporting, where I have successfully managed and executed complex customer queries via email, chat and calls also reporting requirements to ensure compliance with regulatory standards.