HOLLY NAYLOR
BRADFORD
Summary
Highly skilled professional with extensive expertise in Microsoft Office and Google Suite, adept at hardware and software troubleshooting, including basic repair and maintenance of desktop and laptop computers. Proficient in HTML, JavaScript, and CSS, with a strong understanding of various operating systems such as Windows and Apple. Demonstrates exceptional ability to communicate technical information to non-technical audiences, plan and schedule meetings using Outlook, and lead teams effectively. Committed to quality assurance, problem-solving, critical observation, person oriented practice, task collaboration, researching, and analytical thinking. Aims to leverage technical skills and leadership capabilities to drive organisational success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Business Administrator
Gem Compliance Training
Bradford
09.2024 - 01.2025
- Scheduling clients for exams and training courses
- Providing customer service by handling sale enquiries via email and telephone
- Preparing documentation such as exam paperwork, certifications, booking confirmations
- Invigilate health and safety exams
- Booking individuals onto First Aid and Health and Safety courses
- Skills developed: Great customer service - being able to communicate via phone/email and face to face, attention to detail maintaining accuracy when using booking systems, competence in organising and distributing training materials, dedication, reliability, teamwork
Volunteering
The Scouts
, Central Yorkshire
01.2024 - 11.2024
- Encouraged community participation through promotion of volunteering opportunities.
- Contributed to development of varied and stimulating activity programmes.
- Liaised with parents, fostering stronger relationships between the troop and families.
- Administered first aid, reporting incidents and near misses when required.
- Recruited core group to develop and manage programmes.
- Communicated and enforced safety procedures.
Volunteering
Housekeeping
Bradford
09.2023 - 07.2024
- Working individually and/or working as a team to keep cleanliness of client homes
- Cleaning, dusting, vacuuming, mopping, sanitising surfaces of designated areas
- Being knowledgeable to use specialised cleaning tools and substances for particular areas
- Being able to communicate effectively and engage with clients
- Having a keen eye to detail and making multiple tasks within a fixed time frame
- Skills developed: Organisation, Flexibility, Self motivation, Independence, Adaptability, Physical- endurance, Team work
NURSERY ASSISTANT
Kids Planet Day Nurseries
Bradford
09.2021 - 06.2022
- Interacted with children and set up activities
- Maintained cleanliness and managed time efficiently
- Basic computer skills: knowledge of basic computer operations, such as typing, emailing, and file management is essential for administrative tasks and communication with parents and staff
- Data entry and management: Collected / managed information about children
- Including health records, development assessments, and parent communications, effectively managed and organized this information in accordance to GDPR
- Adhered to Health and Safety and Safeguarding regulations
- Planned lessons with a tailored approach according to each individual's needs
- Skills developed: Communication, Patience/Understanding, Flexibility, Using Initiative, Planning/Organisation, Working under pressure, Taking responsibility, Leadership
Gardening/Sales Assistant
Angelas Blooming
Bradford
09.2016 - 12.2020
- Performed general gardening duties
- Assisted with sales, including calculating change and checking the quality of items
- Online research: Gardening sales assistants may need to research plant and gardening information to assist customers
- Online security: Ensuring the privacy and security of customer information and financial transactions is critical
- Skills developed: Persuasion, Communication, Product knowledge, Time management, Active listening, Technical knowledge, Positivity
Game - Keeping / Farm Hand
Burden's
Bradford
03.2020 - 08.2020
- Monitored and maintained the health of livestock
- Helped in the equestrian centre with cleaning and maintenance
- Data management: Collecting data on wildlife populations, habitats, and other environmental factors
- Being able to effectively manage and analyse this data was important
- Skills developed: Working independently, Initiative, Dedicated, Manual Handling, Animal care
Education
BTEC L2 Technical Diploma - Children’s Play, Learning and Development
SHIPLEY COLLEGE
09.2019 - 06.2021
GCSE - Science (Double Award), Sports Studies, Health and Social Care
PRIESTHORPE HIGH SCHOOL
09.2014 - 06.2019
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite
- Familiar with hardware and software troubleshooting, including basic repair and maintenance of desktop and laptop computers
- Knowledge of programming languages such as HTML, JavaScript, and CSS
- Familiar with various operating systems including Windows and Apple
- Ability to communicate technical information to non-technical audiences
- Planning and scheduling meetings using Outlook
- Problem-solving
- Critical observation
- Person-centred practise
- Leadership
- Quality Assurance
- Task collaboration
- Researching
- Analytical and critical thinking
Personal Information
Hobbies: Travelling and the outdoors, Painting pottery, Photography, particularly landscapes and scenery, True crime dramas and wildlife documentaries
References
Available upon request
Timeline
Business Administrator
Gem Compliance Training
09.2024 - 01.2025
Volunteering
The Scouts
01.2024 - 11.2024
Volunteering
Housekeeping
09.2023 - 07.2024
NURSERY ASSISTANT
Kids Planet Day Nurseries
09.2021 - 06.2022
Game - Keeping / Farm Hand
Burden's
03.2020 - 08.2020
BTEC L2 Technical Diploma - Children’s Play, Learning and Development
SHIPLEY COLLEGE
09.2019 - 06.2021
Gardening/Sales Assistant
Angelas Blooming
09.2016 - 12.2020
GCSE - Science (Double Award), Sports Studies, Health and Social Care
PRIESTHORPE HIGH SCHOOL
09.2014 - 06.2019
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