HOLLY MACKAY
Glasgow
Summary
Outgoing and adaptable hospitality professional with extensive front of house experience, a high level of French and Spanish (C1) and a qualified BASI Level 1 ski instructor. Skilled in guest engagement, bar service, and working under pressure. Passionate about skiing, teamwork, and creating unforgettable experiences in social, fast-paced environments.
Overview
7
7
years of professional experience
Work history
Front of House Member
Kong
Glasgow
07.2024 - Current
- Deliver exceptional customer service in one of Scotland’s busiest restaurant-bars, efficiently serving high volumes of guests in a fast-paced, high-pressure environment.
- Communicate effectively with management in a large workforce.
Hostess
Kong
Glasgow, Glasgow
07.2024 - Current
- Maintain in-depth knowledge of high-end spirits, champagne, and wine offerings to confidently advise and upsell to clientele, enhancing the overall guest experience.
- Coordinate reservations and managed high-volume seating logistics to ensure seamless operations in a fast-paced nightlife environment.
Bar Staff/Waitress
El Perro Negro
Glasgow
11.2021 - 09.2023
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Maintained professional knowledge about various drink recipes and offerings.
- Updated excel sheets daily to track stock and revenue.
Social Secretary
Strathclyde Women's Hockey Club (Voluntary)
Glasgow
09.2022 - 06.2023
- Collaborated with other societies to organise weekly events for 150+ members.
- Carried out meetings with sponsors to discuss contracts and expectations.
Au Pair
Workaway (Voluntary)
Annecy, Bordeaux, Carcassonne , France
07.2022 - 08.2022
- Developed communication skills through being independently responsible for young children in another language (French).
- Adapted to a different culture and exchanged my knowledge of Scottish culture.
NHS Helpline Advisor
CXP
Glasgow
06.2021 - 09.2021
- Updated important online systems to ensure clients were given the required support and advise
- Calmly and professionally reassured concerned customers and resolved issues efficiently to uphold service standards.
Waitress
Stazco Catering, Muckhart Golf Club
Muckhart, Clackmannanshire
08.2018 - 09.2020
- Assisted head chef during peak service times to lessen workload pressure.
- Took full responsibility for maintaining high standards of cleanliness and hygiene throughout the Golf Club House.
Ski Instructor
Firpark Ski Centre (Voluntary)
Tillicoultry, Clackmannashire
12.2018 - 09.2019
- Confidently delivered ski lessons to customers of varied ages and abilities
- Established authentic relationships with customers throughout their visit to deliver an engaging, high quality and customer-focussed experience
- Adapted teaching methods for individual learning styles, ensuring effective skill development.
Education
BA Joint Honours - French and Spanish
University of Strathclyde
Glasgow 09/2020 -
ADVANCED HIGHER - FRENCH - A, SPANISH - A
Kinross High School
08/2014 - 06/2020
HIGHER - FRENCH - A, SPANISH - A, ENGLISH - A, HUMAN BIOLOGY - A, PHYSICAL EDUCATION - A, BUSINESS - B
Kinross High School
08/2014 - 06/2020
NATIONAL 5 - ENGLISH - A, MATHEMATICS - A, CHEMISTRY - A, BIOLOGY - A, FRENCH - A, SPANISH - A, DRAMA - B
Kinross High School
08/2014 - 06/2020
Skills
- Strong communication
- Multilingual
- Outgoing
- Team collaboration
- Strong work ethic
- Adaptability
Languages
Spanish
Advanced
French
Advanced
Accomplishments
- Qualified BASI Level 1 Ski Instructor
- Lady Alice Smith Award Winner for French and Spanish
- Successful year abroad at the Universidad de Alicante
- First Team Hockey player at the University of Strathclyde
- School House Captain and 3 x Sports Champion
Timeline
Front of House Member
Kong
07.2024 - Current
Hostess
Kong
07.2024 - Current
Social Secretary
Strathclyde Women's Hockey Club (Voluntary)
09.2022 - 06.2023
Au Pair
Workaway (Voluntary)
07.2022 - 08.2022
Bar Staff/Waitress
El Perro Negro
11.2021 - 09.2023
NHS Helpline Advisor
CXP
06.2021 - 09.2021
Ski Instructor
Firpark Ski Centre (Voluntary)
12.2018 - 09.2019
Waitress
Stazco Catering, Muckhart Golf Club
08.2018 - 09.2020
BA Joint Honours - French and Spanish
University of Strathclyde
09/2020 -
ADVANCED HIGHER - FRENCH - A, SPANISH - A
Kinross High School
08/2014 - 06/2020
HIGHER - FRENCH - A, SPANISH - A, ENGLISH - A, HUMAN BIOLOGY - A, PHYSICAL EDUCATION - A, BUSINESS - B
Kinross High School
08/2014 - 06/2020
NATIONAL 5 - ENGLISH - A, MATHEMATICS - A, CHEMISTRY - A, BIOLOGY - A, FRENCH - A, SPANISH - A, DRAMA - B
Kinross High School
08/2014 - 06/2020
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