Holly Damon
Bedford,Bedford
Summary
Reliable administrative professional with extensive experience in customer service and office support. Proven ability to manage inquiries, schedules, and daily operations efficiently in fast-paced environments. Strong communication skills and meticulous attention to detail ensure high-quality document handling. Demonstrates flexibility and a proactive approach, excelling in both team settings and independent tasks.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work history
Receptionist and Archive assistant
HCB Solicitors
Bedford, Bedford
2025.06 - Current
- Providing a professional and welcoming front-of-house service, greeting clients and managing walk-in enquiries and appointments.
- Coordinating with Solicitors and legal assistants to manage client arrivals and ensure smooth scheduling.
- Handling high-volume telephone enquiries, directing calls efficiently to appropriate colleagues.
- Managing archiving requests, including document retrieval, scanning and secure handling of files.
- Processing invoicing and facilitating collection appointments, including payment handling.
- Conducting ID and address verification checks in line with compliance procedures.
- Responding to internal enquiries regarding document retrieval and file relevance (open and closed cases).
- Organising meeting room bookings and appointments to support an efficient reception system.
Bartender/Waitress
The Bluebell Pub
Bedford, Bedford
2024.05 - 2025.06
- Coordinated with team members to optimise operations during peak hours.
- Cultivated customer satisfaction through prompt service delivery.
- Proactively enhanced customer experience by providing tailored food pairing suggestions.
- Managed high-pressure situations effectively, resulting in streamlined service delivery.
Shop assistant
One Stop Stores
Bedford, Bedford
2023.06 - 2023.09
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Ensured customer satisfaction by providing attentive service and handling questions and complaints professionally.
- Managed stock levels on shop floor for continuous product availability.
- Promoted sales and special promotions to increase store revenue.
Mail Sorter
Royal Mail Delivery Office
Bedford, Bedford
2022.05 - 2022.12
- Enhanced operational efficiency with meticulous attention to detail in mail handling.
- Facilitated on-time distribution to proper routes through efficient mail sorting processes.
- Ensured all special deliveries labelled correctly for priority processing.
- Demonstrated strong teamwork skills whilst handling large quantities of letters and packages.
Education
Bachelor of Science - Agri-Business Management
Newcastle University
Newcastle upon Tyne 2022.09 - 2025.07
A-Levels - 3 A-levels
Kimberley College
Bedford 2020.09 - 2022.08
GCSEs - 11 Grades 9-4
Goldington Academy
Bedford 2012.09 - 2020.08
Skills
- Email correspondence
- Data storage and archiving
- Client engagement and reception
- Payment collecting and processing
- Sensitive and Discreet document handling
- Electronic switchboard operation
References
References available upon request.
Timeline
Receptionist and Archive assistant
HCB Solicitors
2025.06 - Current
Bartender/Waitress
The Bluebell Pub
2024.05 - 2025.06
Shop assistant
One Stop Stores
2023.06 - 2023.09
Bachelor of Science - Agri-Business Management
Newcastle University
2022.09 - 2025.07
Mail Sorter
Royal Mail Delivery Office
2022.05 - 2022.12
A-Levels - 3 A-levels
Kimberley College
2020.09 - 2022.08
GCSEs - 11 Grades 9-4
Goldington Academy
2012.09 - 2020.08