Trixie Ryan
Gravesend,Kent
Summary
Detail-oriented professional with a strong foundation in computing and IT skills, including ECDL qualifications in MS Word, Access, and Excel. Proficient in English, Filipino, and Malay languages, with excellent interpersonal and communication abilities to engage effectively at all levels. Demonstrates high accuracy and numeracy skills, complemented by basic accounting knowledge and billing experience. Holds a full UK driving licence and possesses exceptional organisational skills, ensuring efficient meeting room preparation and email correspondence management. Adept at customer service with a calm demeanour under pressure, showcasing good judgement and flexibility. Career goals include leveraging these competencies to enhance operational efficiency within dynamic environments.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
35
35
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Receptionist/Admin Assistant
Longfield Polyclinic
Longfield, Kent
2023.01 - 2026.05
- To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to the patients ensuring also that the reception area is tidy and welcoming. My duties and responsibilities also include answering phone, email correspondence, receiving client payments, scheduling appointments, insurance billing, cleaning treatment room and office etc.
- Managed phone calls, resulting in effective communication flow.
- Maintained accurate logs of visitor entries for security purposes.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Assisted with administrative tasks, improving overall functionality of clinic.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Completed data entry tasks whilst adhering to strict deadlines.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Senior Care Assistant
Bluebird Care, Dartford and Gravesham
Gravesend
2021.04 - 2023.01
- Providing high quality care visits at home for people with Dementia, giving them their medications, washing, dressing, feeding, taking them to their hospital/doctor's appointments, do shopping for them and making sure our clients live independently instead of going to a residential care home.
Receptionist
Knighthood Corporate Assurance Services
East Grinstead, West Sussex
2019.01 - 2020.12
- Meeting and greeting clients, signing them in and out of the Visitor's Book, informing relevant staff of their arrival
- Arranging couriers/sorting of posts and distribution
- Answering and forwarding incoming phone calls. I managed over 50 customer calls per day
- In charge of Stationery – ordering office supplies
- Sending out Agent's monthly statement, which helped increased in customer paying outstanding debt which resulted and improved cash flow
- Reason for leaving employment is due to Redundancy
Clerical Assistant
University of Kent
Canterbury, Kent
2006.08 - 2018.12
- Office procedures
- Data Management
- Diary management
- Filing/Archiving
- IT Skills (Microsoft Word and Excel)
- Experience in basic book-keeping (paying of Supplier Invoices and reconciling payments)
- Website maintenance
- Excellent telephone skills
- Coordinating and arranging repairs to office equipment
- Scheduling meetings, booking meeting rooms, preparing agendas and papers for Committee Meetings.
- Uploading minutes, agenda and papers for Education Board, Academic Standards Quality Committee, Programme Approval Sub-Committee and Academic Audit Committee to Quality Assurance Office website
- Scanning and copying of student appeals and other documents.
- Circulating documents via post and email.
- Checking and ordering office stationery
- Handling requests for information and data.
- Recording, compiling and distributing minutes of meetings.
- Organising staff travel, accommodation booking, travel insurance etc.
- Process staff members' claim expenses forms
- Knowledge of Student Database System (mainly data input)
- Conducting Display Screen Equipment assessment for colleagues and submitting report to Occupational Health Department
- Handled petty cash transactions, maintained precise records of expenditures.
- Improved office efficiency by maintaining and organising physical and digital files.
- Acknowledged receipt of deliveries promptly, recorded details accurately for tracking purposes.
- Prioritised urgent tasks to meet deadlines efficiently.
Contracts Assistant
Kent Enterprise Limited
Canterbury, Kent
1999.10 - 2006.06
- Credit Control including invoicing and sundry debtors
- Input transactions, checking and validating general ledger journals using Agresso
- Experience of reconciling payments, processing invoices and tracking expenditure
- Distribution of ad hoc financial reports
- Banking any cheques received
- Paying of supplier's invoices
- General office duties
- I had two-year break due to birth of twins – 1997 to 1999
Secretary/Office Administrator
Advance Employment Services
1996.11 - 1997.06
- Worked as a temp for various companies such as AMF Bowling, South Yorkshire Housing Association, David Hall Partnership, Summit Aviation and Heli-Charter providing clerical and office duties.
- Sheffield
Secretary/Personal Assistant
Kent and Canterbury Hospital NHS Trust
1993.11 - 1996.06
- Providing personal secretarial duties reporting directly to Information Manager and team of Information Specialists.
- Management of diaries using both personal and electronic
- Taking and reproducing minutes of meetings.
- Reproduction of patient information reports into graphical and statistical format using various computer programmes.
- Providing necessary cover to Helpdesk to ensure that full service is provided.
- Organising functions, meetings and seminars
- Managing reception and co-ordination of visitors to department.
Secretary
Riverview Hotel
1991.01 - 1993.01
- Providing full secretarial support to clients in the Business Centre.
Education
Care Certificate - Mandatory Training For Healthcare Assistants
Belmatt Healthcare Training
Chelsea03.2025
Level 3, Admin, PA & Secretarial Diploma -
New Skills Academy
10.2018
A Levels - Sociology & Social Policy and English Literature
University of Kent
2008.01 - 2010.01
NVQ Level 2 Course in Administration -
City & Guilds
City & Guilds NVQ 1993.01 - 1995.01
Secondary Education -
Blessed Elena Academy
Philippines 1982.01 - 1986.01
Skills
- Computing/IT Skills ECDL qualifications in MS Word, Access and Excel
- Knowledge of Basic Accounting
- Excellent interpersonal and communication skills, and ability to work confidently with people at all levels
- High level of accuracy and numeracy skills and confidence with figures
- Ability to type at very good speed
- Short-hand skills
- Excellent organisational skills
- Billing experience
- Email correspondence
- Meeting room preparation
- Keyboard typing speed
- Reliable punctuality
- Organisational efficiency
- Flexible
- Customer Service
- Calm under pressure
- Good judgement
- Telephone operation
PERSONAL ABILITIES
- Attention to detail
- Ability to prioritise tasks
- Ability to work without supervision
- Ability to cope and work under pressure
- Punctual and reliable
- Honest and loyal
- Good written and verbal communication skills
- Able to work as part of a team and to work independently without supervision
- Ability to multitask and manage conflicting demands.
- Ability to take personal responsibility for my own actions and very good at solving problems and issues that may arise.
Affiliations
- Reading historical non-fiction and self-development books, taking my dog for walks, cinema, theatres, concerts and spending time with family and friends .
Certification
I hold a full UK driver's licence
Languages
Filipino
Native
Malay
Beginner
References
References available upon request.
Timeline
Receptionist/Admin Assistant
Longfield Polyclinic
2023.01 - 2026.05
Senior Care Assistant
Bluebird Care, Dartford and Gravesham
2021.04 - 2023.01
Receptionist
Knighthood Corporate Assurance Services
2019.01 - 2020.12
A Levels - Sociology & Social Policy and English Literature
University of Kent
2008.01 - 2010.01
Clerical Assistant
University of Kent
2006.08 - 2018.12
Contracts Assistant
Kent Enterprise Limited
1999.10 - 2006.06
Secretary/Office Administrator
Advance Employment Services
1996.11 - 1997.06
Secretary/Personal Assistant
Kent and Canterbury Hospital NHS Trust
1993.11 - 1996.06
NVQ Level 2 Course in Administration -
City & Guilds
1993.01 - 1995.01
Secretary
Riverview Hotel
1991.01 - 1993.01
Secondary Education -
Blessed Elena Academy
1982.01 - 1986.01
Care Certificate - Mandatory Training For Healthcare Assistants
Belmatt Healthcare Training
Level 3, Admin, PA & Secretarial Diploma -
New Skills Academy