Holly Brember
Cramlington
Summary
A dedicated professional with extensive experience in housing management, adept at applying housing legislation and performing administrative duties. Demonstrates strong written and verbal communication skills, effectively collaborating with clients, Councillors, and external agencies. A reliable and motivated team player who excels independently, consistently meeting deadlines under pressure. Proficient in Microsoft Office applications such as Access, Excel, Word, and PowerPoint. Quick to learn new systems with a proactive approach to skill development. Holds a full clean driving licence and is committed to informed decision-making.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work history
Assistant Housing Services Officer
Ochil View Housing Association
2024.12 - 2026.06
- Work closely with the Housing Services Officer and Senior Housing Officer to support the effective delivery of housing management services.
- Manage the advertising, shortlisting and allocation of available properties across Clackmannanshire and Fife, including pre-allocation interviews, viewings and new tenant sign-ups, while minimising void rent loss.
- Process property terminations, liaise with next of kin when a tenant is deceased, and arrange and attend pre-termination inspections while ensuring keys are returned promptly.
- Manage and prioritise a varied caseload, responding effectively to urgent situations and tenant enquiries, including anti-social behaviour, tenancy conditions, TOTs, successions and assignations.
- Carry out tenancy and estate inspections, including out-of-hours visits.
- Identify opportunities to improve services across the organisation and wider community and support their implementation.
- Secured funding through the Aberlour Trust to help reduce rent arrears for tenants with young families, resulting in £11,506.13 being paid towards the rent accounts of 11 tenants.
- Supported tenants to access fuel vouchers from two available funds. During 2025/26, Ochil View Housing Association issued 1,683 vouchers with a total value of £82,677 to help with gas and electricity costs.
- Identified a community improvement within a housing scheme where household waste was an issue and helped implement communal bins, resulting in household waste and recycling being managed more effectively.
Housing Officer
Clackmannanshire Council, Alloa
Alloa
2016.02 - 2024.12
- Managed a designated patch of approximately 400–500 properties, delivering effective tenancy and neighbourhood management services.
- Enforced tenancy conditions and resolved a wide range of housing management issues, including anti-social behaviour, property condition concerns, permissions, building standards, boundary disputes, garden maintenance, allocations, tenancy sign-ups, terminations, abandonments and tenancy visits.
- Managed rent recovery processes, including progressing cases through legal action where required.
- Managed and prioritised a varied caseload independently while responding effectively to urgent situations and tenant needs.
- Monitored and managed budgets for additional improvement works, ensuring effective use of resources.
- Maintained a visible presence within the community, working effectively both in the office and on site throughout the year.
- Maintained a strong focus on health and safety, taking responsibility for safe working practices in all environments.
- Trained to carry out void property inspections during the COVID-19 period, ensuring continuity of service during exceptional circumstances.
Operations Assistant
Clackmannanshire Council, Alloa
Alloa
2014.07 - 2016.02
- Initially worked as a Repairs Inspector, managing damp-related cases and a range of property repair issues, coordinating referrals to specialist agencies and monitoring cases through to completion.
- Carried out a range of tenancy visits, identifying and resolving issues promptly and effectively.
- Worked collaboratively with Housing Officers and Managers to support the effective delivery of housing services.
- Issued breach of tenancy warnings relating to anti-social behaviour, tenancy conditions and garden maintenance.
- Provided information on Clackmannanshire Council services and signposted customers to appropriate internal and external support services.
Customer Service Advisor
Clackmannanshire Council, Alloa
Alloa
2011.10 - 2014.07
- Processed customer payments accurately for rent accounts, Council Tax and invoices.
- Maintained library stock, including issuing and discharging books and supporting stock rotation activities.
- Processed a range of customer service requests, including tenant uplift bookings, pest control services and leisure facility reservations.
- Prepared leisure facilities for scheduled bookings, ensuring spaces were set up efficiently and safely.
- Acted as a designated first aider for the building, supporting a safe environment for colleagues and visitors.
Education
CIH Level 4 certificate - Housing Studies
Dundee & Angus College
2003.01 - 2009.01
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Alloa Academy
1998.09 - 2004.06
Skills
- Extensive experience in housing management, applying housing legislation and carrying out administrative duties
- A strong team player who also works effectively independently
- Reliable, motivated and enthusiastic, with a strong drive to succeed
- Quick to learn new systems and processes, with a proactive approach to developing skills
- Works effectively under pressure while consistently meeting deadlines
- Proficient in Microsoft Office, including Access, Excel, Word and PowerPoint
- Strong written and verbal communication skills
- Experienced in working effectively with clients, Councillors and external agencies at all levels
- Full clean driving licence
- Informed decision making
References
References are available upon request.
References
References available upon request.
Timeline
Assistant Housing Services Officer
Ochil View Housing Association
2024.12 - 2026.06
Housing Officer
Clackmannanshire Council, Alloa
2016.02 - 2024.12
Operations Assistant
Clackmannanshire Council, Alloa
2014.07 - 2016.02
Customer Service Advisor
Clackmannanshire Council, Alloa
2011.10 - 2014.07
CIH Level 4 certificate - Housing Studies
Dundee & Angus College
2003.01 - 2009.01
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Alloa Academy
1998.09 - 2004.06