Holly Boland
edinburgh ,Midlothian
Summary
I am a friendly, motivated and ambitious final-year Journalism student with a strong interest in media, fashion, beauty and travel. I enjoy meeting new people and building positive relationships, and I bring a naturally approachable and enthusiastic attitude to everything I do. Through my studies and over four years of retail experience, I have developed strong communication, organisation and teamwork skills, while becoming confident working in busy and demanding environments. I am curious and eager to learn, always looking for opportunities to develop new skills, take on challenges and gain new experiences. I am particularly passionate about travel and experiencing new places, cultures and opportunities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Next
Lynn Minty
Livingston , West lothian
10.2022 - Current
- Entrusted with diverse responsibilities, leveraging extensive knowledge of store operations to enhance efficiency.
- Operated tills efficiently, ensuring accurate processing of customer transactions and handling returns and exchanges.
- Replenished stock, merchandised products, maintained shop-floor standards, and organised effective product presentations.
- Experienced in processing home loan and retail orders, ensuring orders and customer information were processed accurately and efficiently.
- Processed parcels and deliveries, handled stock and customer orders accurately and efficiently.
- Trained and supported new staff in store procedures, facilitating their onboarding and integration into the team.
- Cultivated strong communication, organisation, time-management, and problem-solving skills through varied responsibilities.
- Developed strong communication, organisation, teamwork, time-management and customer service skills through 4 years of retail experience.
- Able to work effectively both independently and as part of a team, particularly during busy trading periods.
Candycream
Candycream
Bathgate, West lothian
11.2021 - 10.2022
- Prepared desserts and drinks accurately while maintaining high standards of presentation, quality, and hygiene.
- Maintained high standards of food preparation, presentation, cleanliness, and hygiene.
- Provided friendly, efficient service to manage high-volume food and drink orders during peak periods, enhancing customer satisfaction.
- Confident working under pressure during busy periods while maintaining speed, accuracy and quality.
- Resolved customer complaints and answered queries promptly, ensuring a positive experience and fostering customer loyalty.
- Experienced in operating the till and handling payments accurately and quickly
- Opened and closed store daily, ensuring smooth operations each day., preparing the shop for trading each day.
- Progressed to keyholder after nearly a year in a busy dessert shop, demonstrating strong performance, reliability, and trustworthiness.
Education
BA (HONS) Journalism - Journalism
Edinburgh Napier University
Edinburgh 2025 - 2026
Scottish Qualifications Certificate - Highschool
ST Margarets academy
Livingston 2017 - 2022
Higher National Diploma - Journalism
City of Glasgow College
Glasgow 2023 - 2025
Skills
- Stock management
- Customer order processing
- Till operation and cash handling
- Food preparation and presentation
- Strong knowledge of food hygiene and cleanliness standards
- Maintaining a clean, organised and professional work environment
- Working efficiently during busy service periods
- Working under pressure
- Excellent customer service
- Taking customer orders and providing friendly service
- Organisation and time management
- Strong communication
- Teamwork and collaboration
- Leadership and staff training
- Adaptability and flexibility
- Attention to detail
Certification
- Safecert SCQF Level award in Emergency First Aid
- Wellbeing Award SCQF level 5
- Religion, Belief and Values SCQF Level 6
Timeline
Next
Lynn Minty
10.2022 - Current
Candycream
Candycream
11.2021 - 10.2022
Higher National Diploma - Journalism
City of Glasgow College
2023 - 2025
Scottish Qualifications Certificate - Highschool
ST Margarets academy
2017 - 2022
BA (HONS) Journalism - Journalism
Edinburgh Napier University
2025 - 2026