Summary
Overview
Work history
Skills
Timeline
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LAURA ARNOTT

PORTSMOUTH,HAMPSHIRE

Summary

Detail-oriented and trustworthy professional with extensive expertise in customer service, inventory management, and administrative operations. Proficient in time efficiency, appointment booking, and handling customer enquiries with a positive attitude and emotional intelligence. Skilled in stock control, shipment tracking, and computerised inventory systems such as Sage and Fulfilment by Amazon (FBA). Adept at maintaining discretion and confidentiality while managing tasks like invoice processing, supplier relationship management, and email administration. Committed to delivering exceptional service through active listening, attention to detail, and effective communication.

Overview

35
35
years of professional experience

Work history

Retail deputy manager

KIDEX LTD (BABY2000)
Portsmouth, Hampshire
11.2016 - Current
  • Enhanced customer service with proactive complaint resolution strategies.
  • Managed end-to-end logistics for secure transportation, storage and sale of products
  • Completed opening and closing procedures each day.
  • Leveraged strong working knowledge of products and systems within the nursery industry.
  • Kept staff records regarding holidays, absences and discipline.
  • Suggested improvements in store layout resulting in better product visibility.
  • Managed stock control for efficient store operations.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Maintained a clean and safe environment, adhering to health and safety regulations.
  • Handled cash transactions accurately minimising discrepancies at end of day tally.
  • Completed administrative tasks such as paperwork related to sales reports and inventory management efficiently.
  • Liaised with suppliers for timely deliveries of products.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Handled employee scheduling ensuring adequate staffing during peak shopping hours.
  • Supervised daily retail operations whilst the Manager was away on holiday or sick leave.
  • Organised product displays, enhancing store appearance.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Monitored and updated stock levels and inventory databases.
  • Kept appropriate stock levels to match expected demand.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Replenished stock and processed deliveries to maximise product availability.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Completed customer orders with speed and accuracy.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Created and maintained displays and signs.
  • Received and processed stock using inventory management system.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Evaluated products to select mix meeting current customer demand.
  • Developed promotional plans to increase footfall in the store.
  • Assisted in recruitment process, ensuring competent team members were hired.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Ran promotions and events in line with company standards.
  • Ensured prompt resolution of customer queries, guaranteeing customer satisfaction and loyalty.
  • Delivered high level of service to clients to maintain relationships for future business opportunities.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.

Sales assistant

TOYS R US
PORTSMOUTH, HAMPSHIRE
09.2005 - 10.2016
  • Processed returned or exchanged items and provided refunds to customers.
  • Offered personalised shopping advice to enhance customer experiences.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Tagged products quickly and accurately with price tags and stickers.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Utilised excellent communication skills to provide detailed product information.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Demonstrated product usage and features to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Improved customer service by efficiently handling queries and complaints.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Promoted customer loyalty scheme at checkout.
  • Built rapport with new and existing customers to boost client retention.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Accepted card, cash and cheque payments in POS register system.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Assisted customers with product selection for optimal satisfaction.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Consistently arrived at work on time and ready to start immediately.
  • Applied positive customer service approach to increase satisfaction levels.
  • Carried out day-to-day duties accurately and efficiently.
  • Served customers to drive sales and deliver top-quality experiences.

Sales assistant

ARCADIA ( TOPMAN)
Portsmouth, HAMPSHIRE
06.1990 - 01.2001
  • Demonstrated product usage and features to customers.
  • Identified discrepancies in stocks through regular inventory management.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Processed returned or exchanged items and provided refunds to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Assisted customers with product selection for optimal satisfaction.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Assisted customers in locating specific items to boost satisfaction.
  • Accepted card, cash and cheque payments in POS register system.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Carried out active selling from initial customer greeting.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Maintained accurate records to track cash handling activities.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Offered personalised shopping advice to enhance customer experiences.
  • Tagged products quickly and accurately with price tags and stickers.
  • Kept appropriate stock levels to match expected demand.
  • Consistently arrived at work on time and ready to start immediately.

Skills

  • Time efficiency
  • Efficient appointment booking
  • Greeting customers
  • Telephone skills
  • Interpersonal relations
  • Shipping and receiving
  • Despatching and receiving
  • Mail handling
  • Positive attitude
  • Payment Processing
  • Invoice processing
  • Positive outlook
  • Attention to Detail
  • Customer Service
  • Well-presented
  • Trustworthy
  • Patience and composure
  • Ordering office supplies
  • Good judgement
  • Clean and tidy nature
  • Punctual
  • Emotional intelligence
  • Active listening
  • Email management
  • Discretion and confidentiality
  • Stock control
  • Postal handling
  • Customer relations
  • Customer service orientation
  • Inventory management
  • Telephone manner
  • Computer literacy
  • Mail dispatch and receipt
  • Cash register operation
  • Order fulfilment
  • Merchandise tracking
  • Fulfilment by Amazon (FBA)
  • Customer service excellence
  • Sage adept
  • Handheld scanner operating
  • Supplier relationship management
  • Punctuality and reliability
  • Stockroom procedures
  • Record keeping accuracy
  • Stock forecasting and ordering
  • Lifting techniques
  • Price list and invoicing management
  • Stock transportation
  • Stock management
  • Stock replenishing
  • Picking and packing
  • Stock returns processing
  • Computerised stock control
  • Google Docs and Sheets administration
  • Inventory auditing
  • Warehouse operations
  • Shipment tracking
  • Customer enquiry management
  • Stock replenishment
  • Written and verbal communication

Timeline

Retail deputy manager

KIDEX LTD (BABY2000)
11.2016 - Current

Sales assistant

TOYS R US
09.2005 - 10.2016

Sales assistant

ARCADIA ( TOPMAN)
06.1990 - 01.2001

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LAURA ARNOTT