Holly Amos
Thornbury,South Gloucestershire
Summary
A dedicated professional with a strong foundation in resilience under pressure and exceptional communication skills. Demonstrates proficiency in multitasking and computer literacy, ensuring efficient operations in dynamic environments. Known for empathy and compassion and fostering collaborative teamwork. Committed to demonstrating these skills and forging a career within the police force.
Overview
2
2
years of professional experience
Work history
Delivery Driver
Ocado
Bristol, Bristol
2025.09 - Current
- Assessed and adapted to changing road conditions, ensuring safe and timely deliveries.
- Communicated with dispatch team to coordinate and achieve timely deliveries.
- Protected personal data by consistently applying data protection standards.
- Supported vulnerable adults in the community
Delivery driver
AM Logistics (Amazon)
Bristol, Bristol
2025.04 - 2025.08
- Maintained calm and professional demeanour, ensuring reliable service in high-pressure situations.
- Coordinated with dispatchers to confirm and optimise routes, pick-up locations, and drop-off details.
Customer service representative
Diligenta (Aviva)
Bristol, Bristol
2023.11 - 2025.01
- Managed high volume of phone calls, ensuring professionalism and empathy throughout each interaction.
- Facilitated communication with distressed customers to accurately assess and address their claim needs.
- Coordinated multiple tasks under pressure, upholding high service standards consistently.
- Handled data entry tasks, maintaining accuracy in records.
- Mentored new recruits to maximise development potential.
- Implemented new software upgrades into existing systems for enhanced performance.
Education
Level 1 Diploma - Art, Design and Media.
Bath College
Bath8 GCSEs, including English and Maths at grade 4 and Hospitality and Catering (Level 2 Merit)
The Sir Bernard Lovell School
Bristol 06/2020 -
Skills
- Resilience under pressure
- Communication skills
- Multitasking
- Empathy and compassion
- Computer literacy
- Collaborative teamwork
- Conflict resolution
Affiliations
- Dog lover
- Car enthusiast
- Camping
Driving
Full clean driving licence
References
References available upon request.
Timeline
Delivery Driver
Ocado
2025.09 - Current
Delivery driver
AM Logistics (Amazon)
2025.04 - 2025.08
Customer service representative
Diligenta (Aviva)
2023.11 - 2025.01
8 GCSEs, including English and Maths at grade 4 and Hospitality and Catering (Level 2 Merit)
The Sir Bernard Lovell School
06/2020 -
Level 1 Diploma - Art, Design and Media.
Bath College